At a Glance
- Tasks: Lead exciting projects, ensuring top-notch service delivery and customer satisfaction.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Join a diverse team committed to respect, value, and inclusion.
- Why this job: Make a real impact in tech while working on innovative projects across the UK.
- Qualifications: 3+ years in project management or service delivery; strong communication skills.
The predicted salary is between 50000 - 65000 £ per year.
As the global leader in high‑speed connectivity, Ciena is committed to a people‑first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well‑being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial objectives, and customer commitments. The position plays a central role in delivering consistent, high‑quality outcomes across the full project lifecycle.
How you will make an impact
- Lead end‑to‑end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met.
- Coordinate cross‑functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
- Drive customer‑facing project governance, including progress reviews, risk management, and milestone tracking.
- Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
- Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
- Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
- Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.
Qualifications
- 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry.
- Application of project management practices across the full delivery lifecycle, including planning, execution, monitoring, and closure.
- Direct interaction with customers and cross‑functional delivery teams, including engineering and partner resources.
- Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects.
- Utilization of project management tools to plan, track, and report on delivery progress.
- Application of risk assessment and mitigation planning within active service delivery environments.
- Background in coordinating resources across matrixed organizations and multiple stakeholders.
- Application of effort estimation, cost awareness, and delivery risk considerations during project execution.
- Experience operating across time zones and collaborating with geographically distributed teams.
- Ability to travel regularly to London or Belfast offices (2–3 days per week).
Nice to have
- Background in optical transport or networking environments, including DWDM and L0/L1 technologies.
- Exposure to network lifecycle activities such as design, deployment, migration, and validation.
- Experience contributing to presales activities or bid management discussions.
- Familiarity with commercial margin management and financial performance tracking.
- Experience operating in early‑stage or less‑defined delivery environments.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Services Project Manager employer: Ciena Corporation
Ciena stands out as an exceptional employer, offering a people-first culture that prioritises flexibility, individual growth, and well-being. As a Services Project Manager, you will thrive in a collaborative environment that values your contributions while driving impactful projects across the UK. With a commitment to diversity and inclusion, Ciena provides ample opportunities for professional development and fosters a sense of belonging among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Services Project Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Ciena’s projects and values. Show us how your experience aligns with our mission of high-speed connectivity and customer satisfaction.
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve successfully managed projects in the past, focusing on your ability to coordinate teams and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Ciena. We’re excited to hear from you!
We think you need these skills to ace Services Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Services Project Manager role. Highlight your experience in service delivery and project management, especially any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Ciena and how you can contribute to our people-first approach. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Your Project Management Skills:In your application, be sure to showcase your project management skills. Mention specific tools you've used and how you've managed scope, schedules, and risks in past projects. We love seeing concrete examples of your success!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Ciena!
How to prepare for a job interview at Ciena Corporation
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand your past projects. Be ready to discuss specific examples of how you managed scope, schedules, and risks. This will show that you can handle the complexities of services delivery at Ciena.
✨Demonstrate Cross-Functional Collaboration
Ciena values teamwork, so be prepared to share experiences where you coordinated with engineering teams and other stakeholders. Highlight how you facilitated communication and ensured everyone was aligned on project goals.
✨Showcase Your Risk Management Skills
Discuss your approach to identifying and mitigating risks in previous projects. Provide concrete examples of how you handled challenges and what strategies you implemented to keep projects on track.
✨Align with Ciena's Values
Familiarise yourself with Ciena's people-first approach and commitment to social impact. During the interview, express how your personal values align with theirs, and how you can contribute to their culture of well-being and belonging.
