At a Glance
- Tasks: Lead and optimise repair operations for cutting-edge technology products.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, growth opportunities, and a focus on well-being.
- Other info: Join a diverse team committed to respect, value, and inclusion.
- Why this job: Make a real impact by improving repair processes and driving innovation.
- Qualifications: Bachelor's degree in Engineering or related field; 10+ years experience in complex environments.
The predicted salary is between 60000 - 80000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Ciena is the global leader in networking systems, services, and software, and this role sits at the heart of how we keep our technology performing at its best. Join a highly collaborative team focused on strengthening the effectiveness of our repair operations processes and performance. This is a critical opportunity to identify product repairability improvements, streamline repair workflows, and implement engineered solutions that improve quality, reduce cost, and accelerate cycle time for Ciena's advanced optical and routing platforms.
How You Will Contribute
- Drive project management and coordination cross functionally with Repair Operations teams, external partners, and engineering groups to resolve complex repair issues.
- Manage the end-to-end repair lifecycle for Ciena products.
- Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvements projects in the area of Repairs Operations.
- Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times.
- Define, manage, and report on key operational metrics while identifying opportunities for improvement.
- Identify and drive continuous improvement initiatives within repair operations, leveraging data analysis and lean methodologies.
- Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans.
- Champion engineering driven optimisation across repair processes and materials flow.
The Must Haves
- Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
- 10+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments.
- Proven track record of successfully managing complex projects and driving operational improvements.
- Demonstrated ability to drive complex engineering projects from concept to execution.
- Strong understanding of repair processes, logistics, and quality control methodologies.
- Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.
- Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
- Hands-on experience with process optimisation, Lean, Six Sigma, or 8D problem solving.
- Exceptional communication, interpersonal, and leadership abilities and the ability to collaborate across global, cross-functional teams.
- Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations as required.
- Fluency in English and Spanish.
Nice to Haves
- Master's degree in a related engineering discipline.
- Knowledge of telecommunications hardware manufacturing or service environments.
- Excellent analytical, problem-solving, and decision-making skills.
- Ability to work effectively in a fast-paced, dynamic environment.
- PMP certification or similar project management qualification.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Our workplace experience prioritises growth, wellbeing, and recognition for our teams.
Services Operations Program Manager employer: Ciena Corporation
Ciena is an exceptional employer that prioritises a people-first approach, fostering a flexible work environment that champions individual growth and well-being. Located in Belfast, our collaborative culture encourages innovation and continuous improvement, providing employees with meaningful opportunities to impact both the company and the community. With a commitment to diversity and inclusion, Ciena ensures that every team member feels valued and respected, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Services Operations Program Manager
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Ciena Corporation, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Services Operations Program Manager.
We think you need these skills to ace Services Operations Program Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Ciena Corporation. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Ciena Corporation and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Ciena Corporation
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Ciena Corporation.
✨Research Specific Challenges Faced by Ciena Corporation
Look into any unique supply chain challenges Ciena Corporation might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
