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- Tasks: Support customer onboarding, build relationships, and ensure a smooth service experience.
- Company: Join Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, professional growth, and a focus on well-being.
- Why this job: Make a real impact in the telecom industry while learning from seasoned professionals.
- Qualifications: Engineering degree preferred; 1-3 years in customer-facing roles; strong communication skills.
- Other info: Dynamic team atmosphere with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Advocate (CSA) at Ciena, you will play a key role in building strong relationships with our customers, ensuring they realize value from our products and services. This is an exciting opportunity for a high-potential individual early in their career who is passionate about customer success, eager to learn, and ready to make an impact in the telecom industry.
You will work alongside seasoned professionals and cross-functional teams to deliver a world-class customer experience, help drive service adoption, and support the full service lifecycle from onboarding through ongoing support.
What You’ll Do- Customer Onboarding & Engagement: Support the onboarding of new customers, aligning expectations and ensuring a smooth experience.
- Relationship Building: Build trusted relationships with customer contacts across engineering, operations, procurement, and more.
- Service Lifecycle Coordination: Work with internal teams to monitor service delivery, identify and prevent issues early, and ensure customer needs are met.
- Data-Driven Insights: Use tools and analytics to track service performance and customer usage, identifying opportunities for increased value.
- Support Sales & Renewals: Partner with Sales to support renewals, upsell opportunities, and new service offerings.
- Issue Escalation & Coordination: Be the go-to contact for customer service challenges, coordinating across teams to resolve issues efficiently.
- Reporting & Communication: Help prepare reports on customer activity, risks, and performance metrics; maintain regular communication with stakeholders.
- An Engineering Degree is preferred.
- 1–3 years of experience in a customer-facing role, ideally in the telecom or technology sector.
- Exposure to or interest in customer success, technical support, project coordination, or related roles.
- Strong interpersonal and communication skills – you’re a confident communicator who can build relationships and simplify technical topics.
- A proactive mindset – you take ownership, follow up on issues, and seek opportunities to improve customer experience.
- Organized, detail-oriented, and comfortable juggling multiple customer accounts.
- Familiarity with telecom/networking concepts is a plus but not required – we’ll help you learn!
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
Associate, Customer Success Advocacy in London employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Customer Success Advocacy in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ciena on LinkedIn or through our Talent Community. Ask them about their experiences and any tips they might have for landing the Customer Success Advocate role.
✨Tip Number 2
Prepare for the interview by understanding Ciena's products and services. Show us that you’re not just passionate about customer success, but also about how our technology makes a difference in the telecom industry.
✨Tip Number 3
Practice your communication skills! As a CSA, you'll need to build relationships and simplify technical topics. Try explaining complex concepts to friends or family to get comfortable with it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be part of our Talent Community, which means more opportunities coming your way!
We think you need these skills to ace Associate, Customer Success Advocacy in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Advocate role. Highlight your relevant experience and skills that align with what we’re looking for, like your communication skills and proactive mindset.
Show Your Passion: Let us know why you’re excited about customer success and the telecom industry! Share any experiences or projects that demonstrate your enthusiasm and commitment to helping customers succeed.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our culture and values!
How to prepare for a job interview at Ciena Corporation
✨Know Your Stuff
Before the interview, make sure you understand Ciena's products and services. Familiarise yourself with their customer success approach and think about how your skills can contribute to building strong relationships with customers.
✨Show Your Passion
Express your enthusiasm for customer success and the telecom industry. Share examples from your past experiences where you've gone above and beyond to help customers or improve their experience.
✨Prepare for Scenario Questions
Be ready to discuss how you would handle specific customer situations. Think of examples where you've resolved issues or built relationships, and be prepared to explain your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use for data-driven insights, or how they measure customer success. This shows you're engaged and eager to learn more.
