At a Glance
- Tasks: Lead exciting projects, ensuring top-notch service delivery and customer satisfaction.
- Company: Join Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Enjoy flexible work, competitive salary, and opportunities for personal growth.
- Other info: Collaborate with diverse teams and enjoy excellent career advancement opportunities.
- Why this job: Make a real impact while working on innovative projects in a dynamic environment.
- Qualifications: 3+ years in project management or service delivery; strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
As the global leader in high‑speed connectivity, Ciena is committed to a people‑first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well‑being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Driving successful services delivery is critical to customer satisfaction and business performance at Ciena. This role leads complex services projects across the United Kingdom, aligning technical execution, commercial objectives, and customer commitments. The position plays a central role in delivering consistent, high‑quality outcomes across the full project lifecycle.
How you will make an impact
- Lead end‑to‑end delivery of services projects across the United Kingdom, ensuring scope, schedule, cost, and quality commitments are met.
- Coordinate cross‑functional resources, including engineering teams, partners, and internal stakeholders, to execute agreed delivery plans.
- Drive customer‑facing project governance, including progress reviews, risk management, and milestone tracking.
- Manage project communications, providing clear and timely visibility of status, risks, and mitigation actions.
- Monitor delivery performance against financial targets, supporting accurate revenue recognition and margin attainment.
- Identify, assess, and mitigate delivery, technical, and commercial risks throughout the project lifecycle.
- Contribute to presales and delivery decisions that balance technical feasibility, delivery risk, and commercial outcomes.
Qualifications
- 3+ years of experience in service delivery, project management, or service coordination roles within a relevant industry.
- Application of project management practices across the full delivery lifecycle, including planning, execution, monitoring, and closure.
- Direct interaction with customers and cross‑functional delivery teams, including engineering and partner resources.
- Background in managing scope, schedules, milestones, and dependencies for multiple or complex projects.
- Utilization of project management tools to plan, track, and report on delivery progress.
- Application of risk assessment and mitigation planning within active service delivery environments.
- Background in coordinating resources across matrixed organizations and multiple stakeholders.
- Application of effort estimation, cost awareness, and delivery risk considerations during project execution.
- Experience operating across time zones and collaborating with geographically distributed teams.
- Ability to travel regularly to London or Belfast offices (2–3 days per week).
Nice to have
- Background in optical transport or networking environments, including DWDM and L0/L1 technologies.
- Exposure to network lifecycle activities such as design, deployment, migration, and validation.
- Experience contributing to presales activities or bid management discussions.
- Familiarity with commercial margin management and financial performance tracking.
- Experience operating in early‑stage or less‑defined delivery environments.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Junior - Services Project Manager employer: Ciena Corporation
Ciena stands out as an exceptional employer, offering a people-first culture that prioritises flexibility, individual growth, and well-being. As a Junior Services Project Manager, you will thrive in a collaborative environment that values your contributions while delivering impactful projects across the UK. With ample opportunities for professional development and a commitment to diversity and inclusion, Ciena is dedicated to fostering a workplace where every employee feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Junior - Services Project Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Ciena’s projects and values. Show us how your experience aligns with our mission of delivering high-quality outcomes and customer satisfaction.
✨Tip Number 3
Practice your project management skills in mock scenarios. We love seeing candidates who can think on their feet and handle complex situations with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining our team.
We think you need these skills to ace Junior - Services Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Junior Services Project Manager role. Highlight your project management experience and any relevant technical knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit for Ciena's people-first culture.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible to demonstrate how you've successfully managed projects and delivered results.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ciena Corporation
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you coordinated resources, and the outcomes. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Demonstrate Your Communication Skills
As a Services Project Manager, clear communication is key. Prepare examples of how you've effectively communicated project statuses, risks, and milestones to stakeholders. Highlight any tools or methods you used to keep everyone in the loop, as this aligns with Ciena's focus on customer-facing project governance.
✨Showcase Your Risk Management Expertise
Ciena values the ability to identify and mitigate risks throughout the project lifecycle. Be prepared to discuss specific instances where you assessed risks and implemented mitigation strategies. This will demonstrate your proactive approach to project management and your alignment with their business priorities.
✨Align with Their People-First Culture
Ciena prides itself on a people-first approach, so it’s important to convey your understanding of this culture. Share experiences where you prioritised team well-being and collaboration. This will resonate well with their commitment to individual growth and belonging within the workplace.
