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- Tasks: Provide advanced technical support and resolve complex issues for Blue Planet products.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Join a team that values innovation and makes a real impact in technology.
- Qualifications: Bachelor’s or Master’s in Computer Science or Engineering; 3+ years in software support.
- Other info: Dynamic role with opportunities for collaboration and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.
Key Responsibilities:
- Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.
- Diagnose and resolve production and non-production issues in collaboration with internal teams.
- Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
- Perform root cause analysis (RCA) and document resolutions and learnings.
- Share customer feedback with PLM and R&D to inform future product enhancements.
- Support occasional off-hours or weekend activities; limited travel may be required.
The Must Haves
Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Experience: 3+ years in software technical support, preferably in telecom or network management domains.
Technical Expertise: Strong Linux and scripting (Shell) skills. Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap. Familiarity with PostgreSQL, Neo4j, ClickHouse. Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana. Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH. Proficiency with Kubernetes, Docker, and microservices deployment. Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce. Strong analytical, debugging, and communication skills with a customer-first approach. Ability to work independently and collaborate across a globally distributed team.
Assets (Nice to Have)
- Experience in cloud environments (AWS, Azure, GCP, OpenShift).
- Exposure to fault and performance analytics, GenAI, or Agentic AI.
- XML and SQL knowledge.
- Prior experience with telecom vendors or network management systems.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Blue Planet Advanced Technical Support: BPUAA Support EMEA in Droitwich employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blue Planet Advanced Technical Support: BPUAA Support EMEA in Droitwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ciena on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the technical interview by brushing up on your Linux and scripting skills. We recommend doing some hands-on practice with Unix/Shell scripts to show off your expertise during the interview.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you diagnosed and resolved complex issues. We want to hear how you tackled challenges and what you learned from them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Blue Planet Advanced Technical Support: BPUAA Support EMEA in Droitwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical expertise in Linux, scripting, and any relevant tools you've used. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Ciena's people-first approach. Let us know what makes you tick and why you want to be part of our team.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've diagnosed and resolved complex issues in the past. We love seeing candidates who can think critically and collaborate effectively with teams to drive improvements.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets into the right hands. Plus, it shows you're keen on joining our awesome team at Ciena!
How to prepare for a job interview at Ciena Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and scripting skills, especially Shell. Familiarise yourself with the tools mentioned in the job description like tcpdump, jstack, and jmap. Being able to discuss these confidently will show that you're not just a candidate, but a potential asset to their team.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've diagnosed and resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical abilities and customer-first approach, which are crucial for the role.
✨Understand Their Culture
Ciena values a people-first approach and a flexible work environment. Research their company culture and be ready to discuss how your values align with theirs. This will help you connect on a personal level during the interview and show that you’re a good fit for their team.
✨Prepare Questions That Matter
Have a list of thoughtful questions ready to ask at the end of your interview. Inquire about their current projects, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
