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- Tasks: Provide advanced technical support and resolve complex issues for Blue Planet products.
- Company: Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Join a team that drives innovation and makes a real impact in technology.
- Qualifications: Bachelor’s or Master’s degree in Computer Science or related field; 3+ years in software support.
- Other info: Remote position with opportunities for career advancement and collaboration across global teams.
The predicted salary is between 36000 - 60000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute
As part of Ciena’s Blue Planet Global Support team, you will provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite. You’ll serve as the key technical contact for customers—resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.
Key Responsibilities:
- Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.
- Diagnose and resolve production and non-production issues in collaboration with internal teams.
- Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
- Perform root cause analysis (RCA) and document resolutions and learnings.
- Share customer feedback with PLM and R&D to inform future product enhancements.
- Support occasional off-hours or weekend activities; limited travel may be required.
The Must Haves
- Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Experience: 3+ years in software technical support, preferably in telecom or network management domains.
- Technical Expertise:
- Strong Linux and scripting (Shell) skills.
- Hands-on experience with Java, Python, and tools such as tcpdump, jstack, jmap.
- Familiarity with PostgreSQL, Neo4j, ClickHouse.
- Understanding of SNMP, Netconf, TL1, REST APIs, Telemetry, Syslog, ICMP, SSH.
- Proficiency with Kubernetes, Docker, and microservices deployment.
- Experience with GitHub, Bitbucket, SVN, JIRA, or Salesforce.
- Strong analytical, debugging, and communication skills with a customer-first approach.
- Ability to work independently and collaborate across a globally distributed team.
Assets (Nice to Have)
- Experience in cloud environments (AWS, Azure, GCP, OpenShift).
- Familiarity with Kafka, Nagios, Grafana, Prometheus, Kibana.
- Exposure to fault and performance analytics, GenAI, or Agentic AI.
- XML and SQL knowledge.
- Prior experience with telecom vendors or network management systems.
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Blue Planet Advanced Technical Support: BPUAA Support EMEA employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Blue Planet Advanced Technical Support: BPUAA Support EMEA
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Blue Planet Advanced Technical Support: BPUAA Support EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Blue Planet Advanced Technical Support role. Highlight your experience with Linux, scripting, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your customer-first approach and any relevant experiences that showcase your problem-solving abilities.
Showcase Your Technical Skills: Since this role requires strong technical expertise, don’t shy away from listing your proficiency in tools like Java, Python, and Kubernetes. We love seeing candidates who can demonstrate their hands-on experience with these technologies, so be specific!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Ciena Corporation
✨Know Your Tech Inside Out
Make sure you brush up on your Linux and scripting skills, especially Shell. Be ready to discuss your experience with Java, Python, and the tools mentioned in the job description. They’ll likely ask you to solve a technical problem on the spot, so practice some common scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on your analytical and debugging skills.
✨Understand the Company Culture
Ciena values a people-first approach and a flexible work environment. Familiarise yourself with their mission and values, and think about how your personal values align with theirs. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
