At a Glance
- Tasks: Ensure seamless order fulfillment and enhance delivery performance for our customers.
- Company: Join Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Collaborative team atmosphere with a focus on diversity and inclusion.
- Why this job: Be the voice of the customer and drive impactful change in the supply chain.
- Qualifications: University degree and 4 years of supply chain experience required.
The predicted salary is between 36000 - 60000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena's Customer Order Operations team is looking for a Customer Order Fulfillment Prime to ensure successful delivery performance for our GCN customer base. In this critical role, you’ll act as the voice of the customer within the supply chain, bridging the gap between Supply Chain, Sales, and Services teams to deliver seamless order fulfillment.
How You Will Contribute:
- Identify and implement process improvements to enhance delivery performance.
- Translate the Voice of the Customer into actionable plans within the Supply Chain and drive them to closure.
- Manage customer escalations, resolving issues quickly while addressing systemic challenges.
- Partner with cross-functional teams to resolve supply issues and mitigate risks impacting customers.
- Build strong relationships and influence stakeholders at all levels of the organization.
- Proactively identify potential escalations and facilitate early recovery action plans.
- Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers.
- Collaborate with Customer Account teams to align on future material requirements and improve forecast accuracy.
- Chair weekly order board calls with customers to review orderbooks, delivery issues, recovery plans, and upcoming projects.
- Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure approvals for shipments.
- Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs.
The Must Haves:
- University or College Degree.
- Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
- Strong ability to influence at all levels within the Supply Chain to achieve outstanding delivery performance.
- Proven ability to manage multiple priorities under tight timelines.
- Excellent interpersonal skills for cross-regional and functional collaboration.
- Confident communication skills (written and verbal), including presentation capabilities.
- Proficiency in Oracle, Excel, Power BI, and PowerPoint.
- High attention to detail with a track record of achieving demanding targets.
Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Specialist, Customer Order Fulfillment in Belfast employer: Ciena Corporation
Ciena is an exceptional employer that prioritises a people-first approach, fostering a flexible work environment that champions individual growth and well-being. Located in Belfast, our collaborative culture encourages innovation and continuous improvement, providing employees with meaningful opportunities to impact both the company and the community. With a commitment to diversity and inclusion, Ciena ensures that every team member feels valued and respected, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist, Customer Order Fulfillment in Belfast
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Ciena Corporation, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Specialist, Customer Order Fulfillment.
We think you need these skills to ace Specialist, Customer Order Fulfillment in Belfast
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Ciena Corporation. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Ciena Corporation and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Ciena Corporation
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Ciena Corporation.
✨Research Specific Challenges Faced by Ciena Corporation
Look into any unique supply chain challenges Ciena Corporation might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
