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- Tasks: Ensure seamless order fulfillment and enhance delivery performance for our customers.
- Company: Join Ciena, a global leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Be the voice of the customer and drive impactful change in the supply chain.
- Qualifications: University degree and 4 years of supply chain experience required.
- Other info: Collaborative team atmosphere with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritising a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena's Customer Order Operations team is looking for a Customer Order Fulfillment Prime to ensure successful delivery performance for our GCN customer base. In this critical role, you’ll act as the voice of the customer within the supply chain, bridging the gap between Supply Chain, Sales, and Services teams to deliver seamless order fulfillment.
How You Will Contribute:- Identify and implement process improvements to enhance delivery performance.
- Translate the Voice of the Customer into actionable plans within the Supply Chain and drive them to closure.
- Manage customer escalations, resolving issues quickly while addressing systemic challenges.
- Partner with cross-functional teams to resolve supply issues and mitigate risks impacting customers.
- Build strong relationships and influence stakeholders at all levels of the organization.
- Proactively identify potential escalations and facilitate early recovery action plans.
- Prepare and communicate Supply Chain initiatives and recovery plans to internal and external customers.
- Collaborate with Customer Account teams to align on future material requirements and improve forecast accuracy.
- Chair weekly order board calls with customers to review orderbooks, delivery issues, recovery plans, and upcoming projects.
- Manage quarter-end order pull-ins, negotiate customer receiving extensions, and secure approvals for shipments.
- Track shipments, resolve credit ship holds, and ensure priority handling for OOB orders and RMAs.
- University or College Degree.
- Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
- Strong ability to influence at all levels within the Supply Chain to achieve outstanding delivery performance.
- Proven ability to manage multiple priorities under tight timelines.
- Excellent interpersonal skills for cross-regional and functional collaboration.
- Confident communication skills (written and verbal), including presentation capabilities.
- Proficiency in Oracle, Excel, Power BI, and PowerPoint.
- High attention to detail with a track record of achieving demanding targets.
Join our to get relevant job alerts straight to your inbox. At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Specialist, Customer Order Fulfillment in Belfast employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist, Customer Order Fulfillment in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute to their mission. This shows you’re genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the job. Keep it concise and focus on what makes you a great fit for the Customer Order Fulfillment role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly.
We think you need these skills to ace Specialist, Customer Order Fulfillment in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist, Customer Order Fulfillment role. Highlight your relevant experience in supply chain and order management, and don’t forget to showcase your ability to influence stakeholders!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with Ciena’s mission. Be sure to mention any specific achievements that demonstrate your expertise.
Showcase Your Communication Skills: Since this role requires excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t hesitate to include examples of how you’ve effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ciena Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Specialist in Customer Order Fulfillment. Familiarise yourself with supply chain processes and how they relate to customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified and implemented process improvements in your previous roles. Highlight how these changes positively impacted delivery performance or customer satisfaction. This will demonstrate your ability to think critically and act decisively.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Use your excellent interpersonal skills to engage them in conversation. Ask insightful questions about their experiences at Ciena and how they see the role evolving. This shows that you value collaboration and are keen to be part of the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage customer escalations and resolve issues. Practice articulating your thought process and the steps you would take in various situations. This will help you convey your confidence and readiness to tackle challenges head-on.
