Services Operations Program Manager in Belfast

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Ciena is the global leader in networking systems, services, and software, and this role sits at the heart of how we keep our technology performing at its best. Join a highly collaborative team focused on strengthening the effectiveness of our repair operations processes and performance. This is a critical opportunity to identify product repairability improvements, streamline repair workflows, and implement engineered solutions that improve quality, reduce cost, and accelerate cycle time for Ciena’s advanced optical and routing platforms.

• Drive project management and coordination cross functionally with Repair Operations teams, external partners, and engineering groups to resolve complex repair issues.
• Manage the end-to-end repair lifecycle for Ciena products.
• Partner closely with Ciena Engineering teams to advance repair enablement, first pass evaluation (FPE) preparation, and continuous process improvements projects in the area of Repairs Operations.
• Lead and manage MRB reduction initiatives that enable cost reduction opportunities and reduce lead times.
• Define, manage, and report on key operational metrics while identifying opportunities for improvement.
• Identify and drive continuous improvement initiatives within repair operations, leveraging data analysis and lean methodologies. Use data and analytics to surface systemic issues, recommend solutions, and implement corrective action plans.
• Champion engineering driven optimization across repair processes and materials flow.

• Bachelor's degree in Engineering (Electrical, Electronics, Industrial), Supply Chain Management, or a related technical field.
• 10+ years of experience in product, manufacturing, or process engineering within high-tech, telecom, networking, or complex electronics environments.
• Proven track record of successfully managing complex projects and driving operational improvements.
• Demonstrated ability to drive complex engineering projects from concept to execution.
• Strong understanding of repair processes, logistics, and quality control methodologies.
• Experience with product lifecycle management (PLM) tools and enterprise resource planning (ERP) systems.
• Applied knowledge of Design for Manufacturability (DFM), Design for Assembly (DFA), and serviceability principles.
• Hands-on experience with process optimization, Lean, Six Sigma, or 8D problem solving.
• Exceptional communication, interpersonal, and leadership abilities and the ability to collaborate across global, cross-functional teams.
• Ability to travel occasionally to repair depots, manufacturing sites, or supplier locations as required.
• Fluency in English and Spanish.

• Master’s degree in a related engineering discipline.
• Knowledge of telecommunications hardware manufacturing or service environments.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• PMP certification or similar project management qualification.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

Our workplace experience prioritises growth, wellbeing, and recognition for our teams.