At a Glance
- Tasks: Provide technical support for optical products and troubleshoot network issues.
- Company: Join Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with opportunities for hybrid work after training.
- Why this job: Make a real impact in tech while developing your skills in a supportive team.
- Qualifications: Bachelor's degree in a technical field and customer service experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Scope of Responsibilities
- Provide system level pre & post-sales support for CIENA’s Customer base. This includes answering incoming customer calls, testing, troubleshooting and remote technical support for CIENA optical products. An understanding of fiber optic transport and/or switching protocols is essential. Experience with Element Management or Network Management systems would be an asset. Basic understanding of data communications protocols including Ethernet and IP networks is beneficial.
Specific Responsibilities
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation.
- Respond to customer inquiries and provide remote technical support for issues related to our optical products promptly and professionally via various communication channels (phone, email, chat).
- Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
- Provide occasional after-hours work to support customer business requirements.
- Periodic weekend working required.
- Recover information necessary to escalate reported issues to senior engineers.
- Utilize debug tools as well as lab research to advance customers’ technical problems.
- Provide Customer feedback to Internal teams as appropriate.
- Contribute to the technical knowledgebase (KCS).
Education and Experience
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience.
- Experience in a customer facing role would be an asset.
- Foundational knowledge of the operation of fiber optic transport and/or switching equipment.
- Basic problem-solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities would be an asset.
Candidate Profile
- Must have excellent communications skill with the ability to communicate in the English language both verbal and written.
- Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders.
- Availability for onsite, in-person training and mentoring for a period of approximately 6 months from start date after which a hybrid work model will be possible.
- Customer-oriented mindset with a strong commitment to providing exceptional customer service.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Ability to analyze, troubleshoot and resolve problems.
- Motivated self-starter with excellent time management skills with a willingness and ability to learn new concepts.
- An understanding of transport and switching systems for telecommunications applications and Optical Networking.
- System level trouble shooting on fiber optic telecommunications transport and switching equipment.
- Knowledge of computers, data communications, LINUX, Databases, and IP network experience would be a benefit.
- Experience with network management systems would be beneficial.
- Ability to deal with stressful situations.
Optical Support Engineer in Belfast employer: Ciena Corporation
Ciena is an exceptional employer that prioritises a people-first approach, fostering a flexible work environment that champions individual growth and well-being. Located in Belfast, our collaborative culture encourages innovation and continuous improvement, providing employees with meaningful opportunities to impact both the company and the community. With a commitment to diversity and inclusion, Ciena ensures that every team member feels valued and respected, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Support Engineer in Belfast
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Ciena Corporation or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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We think you need these skills to ace Optical Support Engineer in Belfast
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Ciena Corporation.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Ciena Corporation and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Ciena Corporation
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Ciena Corporation uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
