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- Tasks: Support customer success by managing projects and ensuring smooth delivery of services.
- Company: Join Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on customer experiences while working with innovative technology.
- Qualifications: Bachelor’s degree and project management experience preferred; strong collaboration skills essential.
- Other info: Dynamic team atmosphere with a focus on diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
- Conduct formal initiation of new programs to ensure all stakeholders clearly understand deliverables aligned with commercial terms.
- Oversee successful delivery of programs and services by leveraging resources across functional teams.
- Develop project and resource plans to address program requirements effectively.
- Form and manage cross-functional virtual teams to meet program needs.
- Support pre-sales activities alongside Sales teams by providing services guidance during the bid and quote process.
- Analyze customer contracts and commitments to ensure delivery aligns with expected outcomes.
- Monitor customer indicators to proactively identify and resolve post-sales issues before impact.
- Act as the quarterback for product and service challenges, exceeding delivery commitments.
- Understand and mitigate factors affecting revenue recognition and assurance for assigned customers.
The Must Haves:
- Bachelor’s degree in Engineering or related field with up to 12 months of relevant project management experience preferred.
- Prince2 / PMP Certification preferred.
- Proven ability to work in a matrix organization, demonstrating strong influencing and collaborative skills across multiple teams.
- Strong program management skills, ensuring engagements remain on schedule with clear communication to all parties.
- Ability to influence through persuasion, negotiation, and consensus-building.
- Dynamic personality, collaborative, passionate, and customer-focused.
Nice to Haves:
- Critical thinker capable of analyzing complex problems and generating solutions.
- Strong judgment and decisiveness in delivering decisions amidst competing alternatives.
- Outstanding planning, scheduling, and coordination abilities.
- Familiarity with technology, services, and business acumen.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Associate, Customer Success Advocacy in Belfast employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Customer Success Advocacy in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in your desired field, especially those at Ciena. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success roles. Think about how your skills align with what they’re looking for and be ready to share specific examples.
✨Tip Number 3
Show your passion! When you get the chance to speak with someone from Ciena, let them know why you’re excited about the role and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Associate, Customer Success Advocacy in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Associate, Customer Success Advocacy role. Highlight your relevant experience and skills that match the job description. We want to see how you can contribute to our team!
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with what we’re looking for. Use specific examples from your past experiences that showcase your project management and customer-focused abilities.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you’re a great fit for the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Ciena Corporation
✨Know the Company Inside Out
Before your interview, take some time to research Ciena and their approach to customer success. Understand their products, services, and the specific role of a Customer Success Advocate. This will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Project Management Skills
Since the role involves overseeing successful delivery of programs, be ready to discuss your project management experience. Prepare examples where you've managed projects, coordinated teams, or resolved issues. Highlight any relevant certifications like Prince2 or PMP if you have them.
✨Demonstrate Your Problem-Solving Abilities
Ciena values critical thinkers who can analyse complex problems. Think of situations where you've had to think on your feet or come up with innovative solutions. Be prepared to share these examples during your interview to showcase your analytical skills.
✨Practice Your Communication Skills
As a Customer Success Advocate, you'll need to communicate effectively across teams. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or using online platforms to refine your communication style before the big day.
