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- Tasks: Support customer onboarding, build relationships, and ensure a smooth service experience.
- Company: Ciena, a leader in high-speed connectivity with a people-first culture.
- Benefits: Flexible work environment, professional growth opportunities, and a focus on well-being.
- Why this job: Make a real impact in the telecom industry while learning from seasoned professionals.
- Qualifications: Engineering degree preferred; 1-3 years in a customer-facing role; strong communication skills.
- Other info: Join a diverse team committed to respect and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
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Customer Success Advocate EMEA Services page is loaded
Customer Success Advocate EMEA Services
Postuler locations Belfast London time type Full time posted on Publié il y a 12 jour(s) job requisition id R028240
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
As a Customer Success Advocate (CSA) at Ciena, you will play a key role in building strong relationships with our customers, ensuring they realize value from our products and services. This is an exciting opportunity for a high-potential individual early in their career who is passionate about customer success, eager to learn, and ready to make an impact in the telecom industry.
You\’ll work alongside seasoned professionals and cross-functional teams to deliver a world-class customer experience, help drive service adoption, and support the full service lifecycle from onboarding through ongoing support.
What You’ll Do
- Customer Onboarding & Engagement: Support the onboarding of new customers, aligning expectations and ensuring a smooth experience.
- Relationship Building: Build trusted relationships with customer contacts across engineering, operations, procurement, and more.
- Service Lifecycle Coordination: Work with internal teams to monitor service delivery, identify and prevent issues early, and ensure customer needs are met.
- Data-Driven Insights: Use tools and analytics to track service performance and customer usage, identifying opportunities for increased value.
- Support Sales & Renewals: Partner with Sales to support renewals, upsell opportunities, and new service offerings.
- Issue Escalation & Coordination: Be the go-to contact for customer service challenges, coordinating across teams to resolve issues efficiently.
- Reporting & Communication: Help prepare reports on customer activity, risks, and performance metrics; maintain regular communication with stakeholders.
Must Haves:
- An Engineering Degree is a pref.
- 1–3 years of experience in a customer-facing role, ideally in the telecom or technology sector
- Exposure to or interest in customer success, technical support, project coordination, or related roles
- Strong interpersonal and communication skills – you’re a confident communicator who can build relationships and simplify technical topics
- A proactive mindset – you take ownership, follow up on issues, and seek opportunities to improve customer experience
- Organized, detail-oriented, and comfortable juggling multiple customer accounts
- Familiarity with telecom/networking concepts is a plus but not required – we’ll help you learn!
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Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Emplois similaires(1)
Customer Success Advocate EMEA Services
locations 2emplacements time type Full time posted on Publié il y a 24 jour(s)
Dive into our culture and the people who fuel it
Learn about our people and what fuels us–we power more than the world’s leading networks. Explore CienaLife .
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Associate, Customer Success Advocacy employer: Ciena Corporation
Contact Detail:
Ciena Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate, Customer Success Advocacy
✨Tip Number 1
Network like a pro! Reach out to current employees at Ciena on LinkedIn or through our Talent Community. Ask them about their experiences and any tips they might have for landing the Customer Success Advocate role.
✨Tip Number 2
Prepare for the interview by understanding Ciena's products and services. Show us that you’re not just passionate about customer success, but also about how our technology makes a difference in the telecom industry.
✨Tip Number 3
Practice your communication skills! As a CSA, you'll need to simplify technical topics for customers. Try explaining complex concepts to friends or family to get comfortable with it.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be able to track your application status easily.
We think you need these skills to ace Associate, Customer Success Advocacy
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Advocate role. Highlight your relevant experience and skills that align with what we’re looking for, like your customer-facing experience and communication skills.
Show Your Passion: Let us see your enthusiasm for customer success! Share examples of how you've gone above and beyond for customers in the past. We love candidates who are eager to learn and make an impact in the telecom industry.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively and simplify complex topics.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ciena Corporation
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and how they apply to the telecom industry. Understand what it means to build relationships with customers and how to ensure they get value from products and services.
✨Show Off Your Communication Skills
Since strong interpersonal skills are a must-have for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in the past, especially in challenging situations.
✨Be Proactive in Your Approach
Demonstrate your proactive mindset by discussing times when you took ownership of a project or resolved an issue before it escalated. This will show that you're ready to take initiative and improve customer experiences.
✨Familiarise Yourself with Ciena's Culture
Research Ciena’s people-first approach and their commitment to social impact. Be prepared to discuss how your values align with theirs and how you can contribute to fostering a positive work environment.
