At a Glance
- Tasks: Provide admin support for membership and professional practice in a dynamic environment.
- Company: Join CIEEM, the leading body for ecologists and environmental managers.
- Benefits: Enjoy flexible working, generous leave, and a great pension scheme.
- Other info: Be part of a friendly team dedicated to supporting professional standards.
- Why this job: Make a real impact in the environmental sector while developing your skills.
- Qualifications: Experience in admin roles with a passion for customer service and detail.
The Chartered Institute of Ecology and Environmental Management (CIEEM) is the leading professional membership body for ecologists and environmental managers, supporting members to protect and enhance the natural environment across the UK and Ireland. We have an exciting opportunity for an Operations Administrator to join our team. This varied and rewarding role provides administrative support across two key areas of our work - Membership and Professional Practice. You will play a vital role in delivering high-quality, member-focused services, supporting membership applications and enquiries, and professional practice activities such as accreditation schemes, training and events. This is a busy and collaborative role, well suited to someone who is organised, adaptable and committed to delivering excellent customer service.
Key responsibilities include:
- Acting as a first point of contact for member enquiries, providing a professional and responsive service
- Processing membership applications, renewals and maintaining accurate records in our CRM system
- Supporting the delivery of professional practice activities, including accreditation schemes and training events
- Assisting with the organisation and administration of conferences, webinars and meetings
- Supporting invoicing and payment processes
- Working collaboratively with colleagues across teams to deliver efficient and effective services
About you:
You will have experience in an administrative role and a strong commitment to delivering high standards of customer service. You will be confident managing a varied workload, with excellent attention to detail and strong communication skills. Experience of working with databases or CRM systems and supporting events or training activities would be advantageous. An interest in working for a membership organisation or supporting the environmental sector would also be beneficial.
Benefits:
As part of our commitment to making CIEEM a great place to work, we offer:
- Flexible working arrangements, including up to 50% home working
- 25 days annual leave plus public holidays
- A generous pension scheme with employer contributions of up to 10%
- Opportunities for professional development
- Access to an employee assistance programme
This is an excellent opportunity to join a friendly and committed team and contribute to work that supports professional standards and the environmental sector.
Closing Date: 12 June 2026. We will review applications on a rolling basis and may invite candidates to interview before the closing date, so early applications are encouraged.
Operations Administrator in Harefield employer: CIEEM
The Chartered Institute of Ecology and Environmental Management (CIEEM) is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee well-being and professional growth. With flexible working arrangements, generous annual leave, and a commitment to ongoing development, CIEEM empowers its staff to thrive while contributing to meaningful environmental initiatives across the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Harefield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIEEM and its mission. Understanding their values and goals will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills clearly, especially how they relate to delivering excellent customer service.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks in previous roles. Use specific examples to demonstrate your ability to handle a varied workload, just like the Operations Administrator role requires.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Operations Administrator in Harefield
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in an Operations Administrator, so make sure you understand the key responsibilities and requirements.
Tailor Your Application:When writing your application, don’t just send a generic CV and cover letter. We want to see how your skills and experience match up with what we need. Highlight your admin experience and any customer service roles you've had!
Show Your Passion for the Environment:Since we’re all about supporting the natural environment, it’s a great idea to mention any interest or experience you have in ecology or environmental management. It’ll show us that you’re genuinely interested in the role and our mission.
Apply Early!:We review applications on a rolling basis, so don’t wait until the last minute! Get your application in early through our website to increase your chances of landing an interview.
How to prepare for a job interview at CIEEM
✨Know the Organisation
Before your interview, take some time to research the Chartered Institute of Ecology and Environmental Management. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Admin Skills
Since the role is focused on administrative support, be ready to discuss your previous experience in similar positions. Prepare specific examples of how you've managed workloads, maintained records, or supported events. Highlight your attention to detail and organisational skills, as these are crucial for the Operations Administrator position.
✨Prepare for Customer Service Scenarios
As you'll be acting as a first point of contact for member enquiries, think about how you would handle various customer service scenarios. Be prepared to share examples of how you've dealt with challenging situations in the past, demonstrating your commitment to delivering excellent service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you. Consider asking about the team dynamics, opportunities for professional development, or how success is measured in the role.
