At a Glance
- Tasks: Provide admin support for membership and professional practice in a dynamic environment.
- Company: Join the Chartered Institute of Ecology and Environmental Management, a leader in environmental protection.
- Benefits: Enjoy flexible working, generous leave, and a strong pension scheme.
- Other info: Collaborative team culture with opportunities for professional growth.
- Why this job: Make a real impact in the environmental sector while developing your skills.
- Qualifications: Experience in admin roles with a passion for customer service and attention to detail.
The predicted salary is between 25000 - 32000 £ per year.
The Chartered Institute of Ecology and Environmental Management (CIEEM) is the leading professional membership body for ecologists and environmental managers, supporting members to protect and enhance the natural environment across the UK and Ireland. We have an exciting opportunity for an Operations Administrator to join our team. This varied and rewarding role provides administrative support across two key areas of our work - Membership and Professional Practice.
You will play a vital role in delivering high-quality, member-focused services, supporting membership applications and enquiries, and professional practice activities such as accreditation schemes, training and events. This is a busy and collaborative role, well suited to someone who is organised, adaptable and committed to delivering excellent customer service.
Key responsibilities include:
- Acting as a first point of contact for member enquiries, providing a professional and responsive service
- Processing membership applications, renewals and maintaining accurate records in our CRM system
- Supporting the delivery of professional practice activities, including accreditation schemes and training events
- Assisting with the organisation and administration of conferences, webinars and meetings
- Supporting invoicing and payment processes
- Working collaboratively with colleagues across teams to deliver efficient and effective services
About you:
You will have experience in an administrative role and a strong commitment to delivering high standards of customer service. You will be confident managing a varied workload, with excellent attention to detail and strong communication skills. Experience of working with databases or CRM systems and supporting events or training activities would be advantageous. An interest in working for a membership organisation or supporting the environmental sector would also be beneficial.
Benefits:
As part of our commitment to making CIEEM a great place to work, we offer:
- Flexible working arrangements, including up to 50% home working
- 25 days annual leave plus public holidays
- A generous pension scheme with employer contributions of up to 10%
- Opportunities for professional development
- Access to an employee assistance programme
This is an excellent opportunity to join a friendly and committed team and contribute to work that supports professional standards and the environmental sector.
Closing Date: 12 June 2026
We will review applications on a rolling basis and may invite candidates to interview before the closing date, so early applications are encouraged.
For further information please read the CIEEM Operations Administrator JD.
Locations
Operations Administrator in Hampshire, Romsey employer: CIEEM
The Chartered Institute of Ecology and Environmental Management (CIEEM) is an exceptional employer, offering a supportive and collaborative work environment dedicated to enhancing the natural environment. With flexible working arrangements, generous annual leave, and a strong focus on professional development, CIEEM empowers its employees to thrive while making a meaningful impact in the ecological and environmental sectors. Join a passionate team where your contributions are valued and you can grow alongside a leading membership organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Hampshire, Romsey
✨Tip Number 1
Network like a pro! Reach out to current or former employees of CIEEM on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching CIEEM's mission and values. Show us that you're not just interested in the job, but also passionate about supporting the environment and its professionals.
✨Tip Number 3
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. We want to see how you handle enquiries and support members.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at CIEEM.
We think you need these skills to ace Operations Administrator in Hampshire, Romsey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in administrative roles and customer service. We want to see how your skills align with the Operations Administrator position, so don’t hold back on showcasing your relevant achievements!
Show Your Organisational Skills:Since this role is all about being organised and adaptable, give us examples of how you've managed a busy workload in the past. Whether it’s juggling multiple tasks or keeping records straight, we love to see how you handle the heat!
Highlight Your Tech Savvy:If you’ve worked with CRM systems or databases before, make sure to mention it! We’re keen on candidates who are comfortable with technology, as it’s a big part of the job. Share any specific tools you’ve used and how they helped you in your previous roles.
Apply Early!:We review applications on a rolling basis, so don’t wait until the last minute to apply. Get your application in through our website as soon as you can to increase your chances of landing an interview. We can’t wait to hear from you!
How to prepare for a job interview at CIEEM
✨Know Your Stuff
Before the interview, make sure you understand the role of an Operations Administrator and the key responsibilities outlined in the job description. Familiarise yourself with CIEEM's mission and values, as well as their work in supporting the environmental sector. This will help you demonstrate your genuine interest in the organisation.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high-quality, member-focused services, be prepared to share specific examples of how you've provided excellent customer service in previous roles. Think about situations where you went above and beyond to assist a customer or resolved a challenging issue.
✨Be Organised and Adaptable
The job requires someone who can manage a varied workload effectively. During the interview, highlight your organisational skills and adaptability. You could mention tools or methods you use to stay organised, or times when you successfully juggled multiple tasks or adapted to changing priorities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about the team dynamics, opportunities for professional development, or how success is measured in the role.
