Program Coordinator

Company Description: CIEE London, part of the global Council on International Educational Exchange (CIEE), is a premier institution dedicated to fostering international exchange and education. Based in Russell Square, London, CIEE London offers enriching academic programs for U.S. undergraduates, interns, high school students, and scholars, including its flagship Open Campus program. The center partners with leading UK universities and local organizations to provide immersive education and professional experiences, including internship placements that connect students with London's vibrant professional community.

Summary of Position: The Program Coordinator works under the supervision of the Program Manager in designing, communicating, and executing all extra-cultural learning opportunities for students at the London study center. These include orientation, overnight study tours and day trips, local excursions, and events hosted at the study center. The Program Coordinator interacts daily with students and therefore plays an important role as a conduit between students and staff. They must be an excellent event planner, communicator, and able to assist students to experience London culture and society. The Program Coordinator is therefore very familiar with London and navigates the city with ease.

Primary Responsibilities:

• Support the Student Life team with the organization, preparation, and successful implementation of orientations, and all the necessary logistics included.
• Support our students for the duration of the program by helping students work through issues such as homesickness and illness and referring them to appropriate resources.
• Share your enthusiasm for the local language/culture/program subject – bring your experience!
• Help support/supervise our students during activities and excursions as assigned by the Student Life team.
• Assist the team to manage students’ major behavioral and other pastoral issues.
• Hold the CIEE emergency phone on rota to support students after hours.
• Monitor and respond to emails in the shared London Student Life inbox.
• Be part of the Student Representative Council with other Program Coordinators.
• Report all medical or behavioral incidents to London senior management and global support teams in Salesforce with detailed documentation within 72 hours.
• Immediately report any serious concerns to the Program Manager.
• Assist all teams with program logistics, group management and other duties as assigned by the Programs Manager.
• Cross collaborate with other Program Coordinators to assist with housing placements and support faculty led programs.
• Cross collaborate to support students on our Direct Enrollment Programs.

Skills and Experience:

• Bachelor’s degree.
• Minimum 2 years' experience in a higher-education setting or within a study abroad office.
• Minimum 2 years' experience working in a student-facing environment.
• Interpersonal skills, intercultural communication skills and ability to work across cultures with diverse staff and students.
• Sound judgement and decision-making skills in crises with discretion to sensitive topics.
• Proficient in Microsoft Office packages and a knowledge of social media platforms e.g., Instagram, TikTok etc. (desirable).
• Experience with Salesforce (desirable).
• Able to adapt in a dynamic environment.
• Knowledge of London and the UK.
• Ability to create positive and inclusive group dynamics amongst students of different backgrounds.
• Understanding/experience of US culture and study abroad experience (desirable).
• Empathy for CIEE’s mission, culture, and values.

How to apply: Please send an up-to-date CV and cover letter detailing why you are applying for the role and what skills you can bring to the team. Please submit your application to: ckibblewhite@ciee.org.

Diversity Matters: CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to U.K. employment regulations a background check will be conducted as a condition of employment. Right to Work Required: To be considered for the position, you must already be legally permitted to work in the United Kingdom. CIEE will not offer visa assistance.