At a Glance
- Tasks: Lead daily restaurant operations and support the General Manager.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global reach.
- Benefits: Enjoy free meals, 50% staff discount, and exciting global opportunities.
- Other info: Opportunities for professional development and recognition through awards.
- Why this job: Be part of a vibrant team and make a real impact in a dynamic environment.
- Qualifications: Experience in management and excellent communication skills are essential.
The predicted salary is between 30000 - 32218 £ per year.
Overview
Cicchetti Piccadilly are hiring an Assistant General Manager! Competitive industry pay (based on salary and tronc).
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK, including Covent Garden, Piccadilly, Knightsbridge, Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester, with a growing number overseas including Kuwait, Bangkok, Dubai, and Miami, with additional openings planned as San Carlo continues to expand globally.
Compensation: Competitive salary and bonus potential (Plus Bonus & Tronc).
Colleague Benefits:
- Free Meals on Duty – Delicious, healthy meals, all free
- 50% Staff Discount – For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend – Bring your friends and earn up to £1,000 per person
- Elevate Training Academy – Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days – Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App – Discounts and rewards with thousands of companies worldwide
- Legal and Financial Advice – Free legal and financial advice for you and your family
- Colleague of the Month – Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards – Our annual awards celebrating talent and hard work
- Global Opportunities – Opportunity to work at international restaurants, from Dubai to Miami
- Best in Class Pension – Pension partnership with an industry-leading provider
Key Responsibilities:
- Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities where relevant/needed
- Ensure your Duty Managers have an up-to-date Talent Pipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved and report each meeting to the General Manager
- Manage monthly results from Department Manager KPI’s
- Manage customer satisfaction regularly using the available tools, ensuring all guest feedback is dealt with professionally and efficiently
- Alongside the General Manager, conduct probation and appraisals to monitor full team performance and development
- Track team turnover monthly and ensure it stays below the company target
- Ensure recruitment processes are adhered to at all times including all paperwork and onboarding for new starters
- Create and maintain a safe and comfortable working environment for all staff to flourish in
- Ensure staff records are kept up to date with training, absences, lateness, holidays, etc.
- Manage the results from all departmental Health Checks to ensure action plans are being worked on
Required Qualifications & Experience:
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
We think you need these skills to ace Assistant General Manager in City of Westminster
Team Management
Communication Skills
Attention to Detail
Organisational Skills
Proactive Self-Starter
Judgement
Customer Satisfaction Management
