At a Glance
- Tasks: Oversee daily restaurant operations and support the General Manager.
- Company: Join the San Carlo family, a renowned Italian restaurant group with global reach.
- Benefits: Enjoy free meals, 50% discounts, and exciting global opportunities.
- Other info: Recognition awards and professional development through our Elevate Training Academy.
- Why this job: Be part of a vibrant team and make a real impact in a dynamic environment.
- Qualifications: Previous management experience and strong communication skills are essential.
The predicted salary is between 30000 - 32218 £ per year.
Cicchetti Piccadilly are hiring an Assistant General Manager!
Competitive industry pay (based on salary and tronc).
Our story: The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK, including Covent Garden, Piccadilly, Knightsbridge, Bristol, Leicester, Liverpool, Leeds, Cheshire and Manchester, with a growing number overseas including Kuwait, Bangkok, Dubai, and Miami, with additional openings planned as San Carlo continues to expand globally.
Compensation: Competitive salary and bonus potential (Plus Bonus & Tronc).
Colleague Benefits:
- Free Meals on Duty – Delicious, healthy meals, all free
- 50% Staff Discount – For you and your friends and family, in any of our restaurants around the UK
- Refer a Friend – Bring your friends and earn up to £1,000 per person
- Elevate Training Academy – Commitment to training and continuing professional development with our San Carlo training app
- Volunteering Days – Give back with dedicated volunteering days, making a positive impact in your community
- Squadra App – Discounts and rewards with thousands of companies worldwide
- Legal and Financial Advice – Free legal and financial advice for you and your family
- Colleague of the Month – Monthly recognition awards where all San Carlo colleagues are celebrated
- San Carlo Awards – Our annual awards celebrating talent and hard work
- Global Opportunities – Opportunity to work at international restaurants, from Dubai to Miami
- Best in Class Pension – Pension partnership with an industry-leading provider
Key Responsibilities:
- Overseeing the day-to-day operations of the restaurant, deputising for the General Manager when they are not on shift
- Undertake all Duty Manager responsibilities where relevant/needed
- Ensure your Duty Managers have an up-to-date Talent Pipeline for their departments with training needs and succession plans
- Hold monthly reviews with all Department Managers reporting to you to ensure all KPI’s are being achieved and report each meeting to the General Manager
- Manage monthly results from Department Manager KPI’s
- Manage customer satisfaction regularly using the available tools, ensuring all guest feedback is dealt with professionally and efficiently
- Alongside the General Manager, conduct probation and appraisals to monitor full team performance and development
- Track team turnover monthly and ensure it stays below the company target
- Ensure recruitment processes are adhered to at all times including all paperwork and onboarding for new starters
- Create and maintain a safe and comfortable working environment for all staff to flourish in
- Ensure staff records are kept up to date with training, absences, lateness, holidays, etc.
- Manage the results from all departmental Health Checks to ensure action plans are being worked on
Required Qualifications & Experience:
- Previous experience in a similar role
- Team management experience
- Excellent communication skills
- Meticulous attention to detail, highly organised and capable of handling multiple tasks
- A proactive self-starter who can work independently with good judgement and minimal direction
Assistant General Manager employer: Cicchetti Piccadilly
Cicchetti Piccadilly is an exceptional employer that values its team members through competitive pay, comprehensive benefits, and a vibrant work culture. With opportunities for professional growth via the Elevate Training Academy and global career prospects, employees are encouraged to thrive both personally and professionally. The commitment to community engagement through volunteering days and recognition programs further enhances the rewarding experience of working in one of our authentic Italian restaurants.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cicchetti Piccadilly. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cicchetti Piccadilly
Don't be shy about reaching out to Cicchetti Piccadilly directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cicchetti Piccadilly and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cicchetti Piccadilly
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
