At a Glance
- Tasks: Support operational teams with admin tasks and ensure smooth documentation processes.
- Company: Join CIBT, a global leader in immigration and visa services.
- Benefits: Enjoy 25 days annual leave, pension scheme, and recognition awards.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a diverse team making a real impact in global immigration.
- Qualifications: Strong organisational skills and proficiency in Microsoft Office required.
The predicted salary is between 22000 - 26000 £ per year.
We are currently looking for a full time Administration Assistant to join our team in Ashford, Middlesex. The Administration Assistant will provide administrative support to two operational teams, ensuring the efficient handling of documentation and day-to-day administrative processes. The role is focused on maintaining high standards of accuracy, organisation, and customer service while supporting the smooth operation of the department.
Key Responsibilities
- Print, prepare, and organise documentation for operational teams.
- Scan and electronically file documents in accordance with company procedures.
- Dispatch completed documentation to customers, partners, and other stakeholders using the appropriate methods.
- Bind, collate, and prepare document packs as required.
- Provide cover to Reception as required.
- Monitor and replenish office supplies and stationery as required.
- Support operational teams with data entry and general administrative tasks.
- Undertake other reasonable administrative duties as required by management.
Skills and Experience
- Strong organisational skills and attention to detail.
- Good written and verbal communication skills.
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
- Ability to manage multiple tasks and prioritise workload effectively.
- Reliable, proactive, and able to work independently as well as part of a team.
25 days annual leave plus bank holidays
Auto-enrolment pension scheme (3% employer contribution / 5% employee contribution)
Life assurance (4x annual salary)
Enhanced sick pay and family leave
Employee referral program
Recognition awards (Above & Beyond)
Long service awards
About Us
CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500. CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specialising in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients. Through its global expertise and extensive network, CIBT helps organisations and travellers navigate complex travel and immigration requirements in a fast, convenient, and secure manner. CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, colour, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law. CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.
Administration Assistant in Ashford employer: CIBTvisas UK Ltd
CIBT is an exceptional employer located in Ashford, Middlesex, offering a supportive work culture that prioritises employee well-being and professional growth. With generous benefits such as 25 days of annual leave, enhanced sick pay, and recognition awards, CIBT fosters an inclusive environment where every team member can thrive while contributing to the success of a leading global provider of immigration and visa services.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CIBTvisas UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CIBTvisas UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administration Assistant in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CIBTvisas UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at CIBTvisas UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CIBTvisas UK Ltd!
How to prepare for a job interview at CIBTvisas UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
