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- Tasks: Provide top-notch IT support and resolve tech issues in a global enterprise.
- Company: Join CIBT, a leader in immigration and visa services with a diverse team worldwide.
- Benefits: Enjoy a collaborative work culture, opportunities for growth, and a chance to make an impact.
- Why this job: Be part of a dynamic team that values diversity and service excellence while enhancing your tech skills.
- Qualifications: Graduate in computer science or 5 years equivalent experience; certifications preferred.
- Other info: Work in a fast-paced environment with opportunities to learn about various technologies.
The predicted salary is between 36000 - 60000 £ per year.
Position provides customer service focused IT Support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems, and requests.
Primary Responsibilities:
- Identify, log, and resolve technical problems with software applications or network systems.
- Manage End-Point security including virus, malware, and spam protection.
- Perform installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
- Administer and maintain end user accounts and access rights.
- Identify potential changes and system improvements for consideration and implementation.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Create, maintain, and distribute progress reports to management as required.
- Perform other duties and responsibilities as required to fulfill job function or as assigned.
Position Requirements
Education:
- Graduate in the field of computer science and/or 5 years equivalent work experience.
- Preferred Certifications: M365 Fundamentals, AZ-104, MD-102, CCNA, Network+
Experience:
- Experience with IT Support ticketing systems.
- Desired 2-4 years of experience as a Desktop Support Specialist.
- Azure AD user provisioning and administration.
- Microsoft MFA.
- SharePoint Online.
- Office 365 Administration.
- Imaging and supporting Windows 11 desktops/laptops.
- Preferred experience with Intune, Autopilot.
- Desired experience with Apple MAC, JAMF.
Skills Required:
- Strong written and oral communication skills.
- Strong interpersonal skills.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Experience working in a team-oriented, collaborative environment.
Work Conditions:
- Sitting or standing for extended periods.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and handle other computer components.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting moderately heavy objects, such as computers and peripherals.
About us:
CIBT is a leading global provider of immigration and visa services for corporations and individuals with over 1,600 professionals across 60 offices in 27 countries.
With over thirty years of experience, CIBT is a primary service provider to 75% of Fortune 500 companies, offering services under two primary brands: Newland Chase and CIBTvisas.
We are committed to delivering a superior service experience, emphasizing values such as diversity, service excellence, integrity, teamwork, and expertise.
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End User Technologist employer: CIBT
Contact Detail:
CIBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Technologist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD, Microsoft MFA, and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of CIBT to gain insights into the company culture and expectations for the End User Technologist role. This can provide you with valuable information that you can use to tailor your approach when you apply.
✨Tip Number 3
Prepare to discuss your problem-solving abilities and how you've handled technical issues in the past. Be ready to share specific examples that demonstrate your analytical skills and ability to work under pressure.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts in simple terms. This is crucial for the role, as you'll need to liaise with various departments and ensure everyone understands the solutions you provide.
We think you need these skills to ace End User Technologist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with desktop support and the technologies mentioned in the job description. Use keywords from the job listing to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and technical expertise. Mention specific experiences where you resolved technical issues or improved processes, and explain how these relate to the responsibilities of the End User Technologist position.
Highlight Relevant Certifications: If you have any of the preferred certifications like M365 Fundamentals or CCNA, make sure to mention them prominently in your application. This can set you apart from other candidates and show your commitment to professional development.
Showcase Soft Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've effectively communicated technical information to non-technical users, as this is crucial for the role.
How to prepare for a job interview at CIBT
✨Know Your Tech Inside Out
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Azure AD, Office 365, and Windows 11. Be prepared to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Demonstrate Customer Service Skills
Since the role focuses on customer service, think of examples where you've provided excellent support. Highlight your communication skills and how you’ve resolved issues while keeping users informed and satisfied.
✨Showcase Problem-Solving Abilities
Prepare to discuss specific technical problems you've encountered and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, ongoing projects, or how they measure success in the position. This shows you're engaged and thinking about how you can contribute.
