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- Tasks: Provide IT support, troubleshoot issues, and manage end-user accounts in a global environment.
- Company: CIBT is a top immigration services provider, serving Fortune 500 companies worldwide.
- Benefits: Enjoy a dynamic work culture with opportunities for growth and collaboration across diverse teams.
- Why this job: Join a reputable company that values diversity and teamwork while making a real impact.
- Qualifications: Graduation in computer science or equivalent experience; 2-4 years in desktop support preferred.
- Other info: Remote work options may be available; ideal for tech-savvy problem solvers.
The predicted salary is between 28800 - 43200 £ per year.
This role provides customer service-focused IT support in a diverse, global enterprise environment. The position involves working across various technologies and collaborating with multiple business areas to support incidents, problems, and requests.
Primary Responsibilities:
- Identify, log, and resolve technical problems related to software applications and network systems.
- Manage end-point security, including virus, malware, and spam protection.
- Perform installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripherals.
- Maintain network asset management, including inventory and technical documentation.
- Administer and maintain end-user accounts and access rights.
- Identify potential system improvements and changes for consideration and implementation.
- Ensure work is completed within agreed service levels and departmental guidelines.
- Create and distribute progress reports to management as required.
- Perform other duties as assigned to fulfill the job function.
Position Requirements:
Education: Graduation in computer science or equivalent work experience (minimum 5 years).
Preferred Certifications: M365 Fundamentals, AZ-104, MD-102, CCNA, Network+.
Experience: Experience with IT support ticketing systems. 2-4 years of experience as a Desktop Support Specialist. Azure AD user provisioning and administration. Microsoft MFA, SharePoint Online, Office 365 administration. Imaging and support of Windows 11 desktops/laptops. Preferred experience with Intune, Autopilot, Apple MAC, JAMF.
Skills Required:
- Strong communication skills, both written and oral.
- Excellent interpersonal skills.
- Ability to communicate technical information in user-friendly language.
- Self-motivated and goal-oriented.
- Attention to detail.
- Strong analytical and problem-solving skills.
- Ability to prioritize and manage tasks effectively in high-pressure environments.
- Customer service orientation.
- Experience in team collaboration.
Work Conditions:
- Sitting or standing for extended periods.
- Dexterity to operate keyboards, mice, and handle computer components.
- Occasional inspection of cables in floors and ceilings.
- Lifting and transporting moderately heavy objects.
About Us: CIBT is a leading global provider of immigration and visa services, with over 1,600 professionals across 60 offices in 27 countries. We serve 75% of Fortune 500 companies, offering comprehensive services through our brands, Newland Chase and CIBTvisas. We are committed to delivering exceptional service and uphold values of diversity, excellence, integrity, teamwork, and expertise.
End User Technologist employer: CIBT
Contact Detail:
CIBT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Technologist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure AD, Microsoft MFA, and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This role is heavily focused on IT support, so demonstrating your ability to communicate effectively with non-technical users is key.
✨Tip Number 3
Network with current or former employees of CIBT or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Prepare to discuss your experience with IT support ticketing systems and how you've managed incidents in previous roles. Being able to articulate your problem-solving process will demonstrate your analytical skills and readiness for the position.
We think you need these skills to ace End User Technologist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills with desktop support, Azure AD, and Office 365. Use keywords from the job description to align your experience with what CIBT is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service orientation and problem-solving skills. Mention specific examples of how you've successfully resolved technical issues in previous roles, and express your enthusiasm for working in a global enterprise environment.
Highlight Relevant Certifications: If you have any of the preferred certifications like M365 Fundamentals or CCNA, make sure to list them prominently in your application. This will demonstrate your commitment to professional development and your suitability for the role.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including a brief section in your CV or cover letter that illustrates your ability to convey technical information in an accessible manner. This could be through examples of past experiences where you effectively communicated with non-technical users.
How to prepare for a job interview at CIBT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with specific technologies mentioned in the job description, such as Azure AD, Office 365, and Windows 11. Highlight any relevant certifications you hold, like M365 Fundamentals or CCNA, to demonstrate your expertise.
✨Demonstrate Customer Service Orientation
Since this role is customer service-focused, share examples of how you've successfully resolved technical issues for users in the past. Emphasise your ability to communicate complex technical information in a user-friendly manner.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical problems or incidents. Practice articulating your thought process and problem-solving approach, as this will showcase your analytical skills and ability to work under pressure.
✨Highlight Team Collaboration Experience
Discuss your experience working in teams and collaborating with different business areas. Provide examples of how you've contributed to team success and how you manage tasks effectively in a collaborative environment.
