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- Tasks: Provide expert plumbing support and troubleshoot issues via phone and email.
- Company: Join a well-established company with a supportive team culture.
- Benefits: Competitive salary, 25 days leave, and free on-site parking.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a real difference by helping customers solve their plumbing problems.
- Qualifications: Strong plumbing background and excellent communication skills required.
The predicted salary is between 30000 - 36000 £ per year.
Role Overview: Responsible for providing expert technical assistance to customers via phone and email, troubleshooting plumbing issues, ensuring product compatibility, and delivering practical solutions efficiently.
Responsibilities:
- Handle customer queries over phone and email.
- Offer practical solutions and guidance on plumbing products.
- Troubleshoot and resolve technical issues related to plumbing and gas systems.
- Provide recommendations for product compatibility.
- Maintain efficient handling of multiple simultaneous queries.
Qualifications:
- Strong plumbing background; hands-on experience essential.
- Experience with gas systems highly desirable.
- Excellent communication skills and ability to explain technical information clearly.
- Customer-focused approach and strong problem-solving skills.
- Ability to collaborate within a team and manage multiple tasks.
Benefits:
- Competitive salary: £30,000 – £36,000.
- Free on-site parking.
- 25 days annual leave plus bank holidays.
- Opportunity to join a supportive team within a well-established company.
Plumbing Technical Support Advisor employer: Cibsejournal
Contact Detail:
Cibsejournal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plumbing Technical Support Advisor
✨Tip Number 1
Make sure you know your plumbing stuff inside out! Brush up on common issues and solutions so you can impress during the interview. We want to see that you can troubleshoot like a pro!
✨Tip Number 2
Practice your communication skills! Since you'll be explaining technical info to customers, we suggest role-playing with a friend. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 3
Show us your customer-focused approach! Think of examples where you've gone above and beyond for a customer. We love to hear about your problem-solving skills in action!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our supportive team!
We think you need these skills to ace Plumbing Technical Support Advisor
Some tips for your application 🫡
Show Off Your Plumbing Skills: Make sure to highlight your hands-on plumbing experience in your application. We want to see how your background aligns with the role, so don’t hold back on sharing specific examples of your expertise!
Communicate Clearly: Since you'll be helping customers over the phone and via email, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can explain technical info easily.
Customer Focus is Key: We love a customer-focused approach! In your application, share instances where you've gone above and beyond for customers. This will help us see your problem-solving skills in action and how you handle queries effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our supportive team!
How to prepare for a job interview at Cibsejournal
✨Know Your Plumbing Stuff
Make sure you brush up on your plumbing knowledge before the interview. Be ready to discuss your hands-on experience and any specific plumbing or gas systems you've worked with. This will show that you’re not just familiar with the theory but can also apply it in real-world situations.
✨Practice Clear Communication
Since you'll be explaining technical information to customers, practice articulating complex plumbing concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with this. The clearer you are, the more confident you’ll appear during the interview.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved plumbing issues in the past. Think about specific challenges you faced and how you tackled them. This will demonstrate your customer-focused approach and ability to think on your feet.
✨Be Ready for Multi-Tasking Questions
Since the role involves handling multiple queries at once, be prepared to discuss how you manage your time and prioritise tasks. Share any strategies you use to stay organised and efficient, as this will highlight your ability to thrive in a busy environment.