At a Glance
- Tasks: Drive membership growth and engage with new and existing members to promote CIBSE.
- Company: Join CIBSE, a leading professional body in building services engineering.
- Benefits: Enjoy 25+ days of annual leave, hybrid working, and health benefits.
- Other info: Be part of a supportive team that values diversity and inclusion.
- Why this job: Make a real impact in a fast-evolving sector while building strong professional relationships.
- Qualifications: Degree educated with experience in membership/customer-focused roles.
The predicted salary is between 28000 - 42000 € per year.
CIBSE (the Chartered Institution of Building Services Engineers) is the professional body that exists to advance and promote the art, science and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in their pursuit of excellence. We support building services engineers throughout their careers by setting standards, accrediting education and influencing industry and policy. Working at CIBSE means being part of a collaborative organisation with a clear social purpose, where your work contributes to positive, real‑world impact in a growing and evolving sector.
About the role
CIBSE provides a collaborative and purpose‑driven working environment, where your contributions support positive change and real‑world outcomes in a fast‑evolving sector. Join CIBSE and play a key part in driving membership growth by actively engaging and converting both new and existing members. As a vital ambassador for CIBSE, you will represent our institution to external audiences, clearly articulating the benefits and value of membership to organisations across the UK and beyond. Working closely with the Strategic Projects Team, you will help ensure that sustainable growth remains central to everything we do. If you are passionate about building strong relationships and fostering a thriving, engaged professional community, this role offers an excellent opportunity to make a real difference.
What you will do
- Membership Development
- Work with the Senior Membership Development Manager to execute CIBSE’s membership acquisition strategy, with the goal to increase membership year on year.
- Support the Senior Membership Development Manager in growing B2B membership through key companies. This includes but is not limited to:
- Verifying member eligibility, qualification checks and mapping routes to membership.
- Using the CRM (Salesforce) to record member data, process bulk uploads, generate invoices and reports.
- Deliver in‑company presentations (remotely or in‑person), promoting CIBSE membership and educating individuals on their routes to Professional Registration.
- Engaging, following up and supporting the individuals within the companies with queries regarding their membership applications.
- Prospect for new business through the various prospecting avenue streams.
- Schedule in B2B development meetings with new and existing CIBSE contacts.
- Provide support to CIBSE’s non‑UK Membership Development Leads, including assisting with qualification checks and supporting administrative tasks related to B2B membership, ensuring consistency and operational alignment across regions.
- Provide accurate information and guidance to prospective members and enquirers via telephone and email, systematically following up on enquiries and actively engaging and converting leads into members through targeted phone campaigns and email communications.
- Host and deliver the monthly CIBSE Membership Webinar series, educating individuals about the routes to membership.
- Record all activity on the CRM database including inputting potential members’ information.
- Attend CIBSE events, conferences and exhibitions where required.
- General Membership Tasks
- Respond to membership and professional registration enquiries by telephone and email, including participation in the weekly phone rota.
- Coordinate the annual awards and bursary programme for students and young professionals, acting as the main point of contact for judges, students, and partner companies, and working closely with the Marketing team to deliver effective promotion and advertising.
- Provide assistance across the department when required and support the work of the Strategic Projects team.
Interactions
- Internal
- Work in a team which provides support for the Institution’s membership growth and development and liaise with the Membership and Registration, Networks and Engagement and Marketing teams as appropriate.
- External
- Provide advice and information to both individuals and Engineering/Construction companies to promote membership growth and retention with a particular focus on membership development.
The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives of the Institution.
What you will need to be successful
- Excellent presentation and communication skills to all levels.
- Experience of working in a membership/customer focused environment, dealing with enquiries with tact and diplomacy.
- Self‑motivated and ability to use own initiative.
- Excellent organisational skills and ability to manage a variety of projects and tasks at one time.
- Ability to work to tight deadlines with good personal organisation and time management skills.
- Experience of giving accurate advice via telephone and email.
- Ability to build and develop relationships with key stakeholders.
- Educated to degree level.
- Experience of working in a professional membership organisation.
- Demonstrable experience in executing membership development plans.
- Experience in Salesforce.
What CIBSE offers you
- A supportive and friendly working environment.
- Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays.
- Contributory Pension Scheme.
- Family Friendly Leave.
- Three paid volunteering days per year.
- Annual Travel Season Ticket Loan.
- Cycle to Work Scheme.
- Life Assurance.
- Private Medical Insurance.
- Cash Plan – cash back for routine healthcare treatments.
- Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service.
- Shopping portal, rewards programme, and gym discounts.
- Referral Scheme.
- Hybrid Working where people are ‘in the office more days than they are not’.
- The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world.
Application Process
To apply for this role, please include your CV and cover letter outlining how you feel you would be a great fit for the role.
Closing Date
The deadline for all applications is 17:00, Monday 20 April 2026. The pay for this role is: up to £35,000 per year (Farringdon). We reserve the right to close this advert early if we receive sufficient applications. If you think you are a great fit for this role, please submit your application at the earliest opportunity. The Institution is an equal opportunities employer. The post-holder will be expected to adhere to and support the Institution’s commitment to diversity, equality and inclusion.
Membership Development Executive employer: CIBSE
CIBSE is an exceptional employer that fosters a collaborative and purpose-driven work culture, where employees are empowered to make a meaningful impact in the building services engineering sector. With generous benefits such as 25 days of annual leave, a contributory pension scheme, and opportunities for professional development, CIBSE supports its team members in achieving their career goals while promoting a healthy work-life balance through hybrid working arrangements. Joining CIBSE means being part of a dynamic organisation dedicated to advancing the profession and supporting its community of built environment professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Development Executive
✨Tip Number 1
Get to know CIBSE inside out! Research their mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for building services engineering.
✨Tip Number 2
Network like a pro! Attend industry events, webinars, and conferences where CIBSE is involved. It's a great way to meet potential colleagues and show your enthusiasm for membership development.
✨Tip Number 3
Practice your presentation skills! Since you'll be delivering in-company presentations, make sure you're comfortable speaking about the benefits of CIBSE membership. You want to engage and convert those leads effortlessly.
✨Tip Number 4
Don't forget to follow up! After any interaction, whether it's a meeting or a webinar, reach out to those contacts. A simple email can keep the conversation going and help turn prospects into members.
We think you need these skills to ace Membership Development Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Membership Development Executive role. Highlight relevant experience, especially in membership or customer-focused environments, and showcase your communication skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about building services engineering and how your skills align with CIBSE's goals. Be genuine and let your personality come through – we love that!
Showcase Your Presentation Skills:Since this role involves delivering presentations, mention any relevant experience you have in public speaking or hosting webinars. If you've got examples of successful presentations, share them! We want to know how you engage and educate others.
Apply Early!:Don’t wait until the last minute to submit your application. The sooner you apply, the better your chances! Head over to our website and get your application in – we can't wait to see what you bring to the table!
How to prepare for a job interview at CIBSE
✨Know Your Stuff
Before the interview, make sure you understand CIBSE's mission and values. Familiarise yourself with their membership development strategies and how they impact the building services engineering sector. This will help you articulate how your skills align with their goals.
✨Showcase Your Communication Skills
As a Membership Development Executive, you'll need to demonstrate excellent presentation and communication skills. Prepare to discuss your experience in engaging with stakeholders and how you've successfully communicated complex information in the past.
✨Be Ready for Role-Specific Questions
Expect questions about your experience with CRM systems like Salesforce and your approach to membership development. Think of specific examples where you've successfully increased membership or engaged new members, as these will showcase your relevant experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about CIBSE's future plans for membership growth or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
