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For Companies At a Glance
- Tasks: Drive membership growth and engage with professionals in the built environment.
- Company: Join CIBSE, a leading institution promoting building services engineering.
- Benefits: Enjoy 25+ days of leave, hybrid working, and health benefits.
- Why this job: Make a real impact in a fast-evolving sector while building strong professional relationships.
- Qualifications: Degree educated with experience in membership or customer-focused roles.
- Other info: Be part of a supportive team dedicated to positive change.
The predicted salary is between 35000 - 35000 ÂŁ per year.
CIBSE (the Chartered Institution of Building Services Engineers) is the professional body that exists to advance and promote the art, science and practice of building services engineering, to invest in education and research, and to support our community of built environment professionals in their pursuit of excellence. We support building services engineers throughout their careers by setting standards, accrediting education and influencing industry and policy.
Working at CIBSE means being part of a collaborative organisation with a clear social purpose, where your work contributes to positive, realâworld impact in a growing and evolving sector.
About the role
CIBSE provides a collaborative and purposeâdriven working environment, where your contributions support positive change and realâworld outcomes in a fastâevolving sector. Join CIBSE and play a key part in driving membership growth by actively engaging and converting both new and existing members. As a vital ambassador for CIBSE, you will represent our institution to external audiences, clearly articulating the benefits and value of membership to organisations across the UK and beyond. Working closely with the Strategic Projects Team, you will help ensure that sustainable growth remains central to everything we do.
If you are passionate about building strong relationships and fostering a thriving, engaged professional community, this role offers an excellent opportunity to make a real difference.
What you will do
- Membership Development
- Work with the Senior Membership Development Manager to execute CIBSE's membership acquisition strategy, with the goal to increase membership year on year.
- Support the Senior Membership Development Manager in growing B2B membership through key companies. This includes but is not limited to:
- Verifying member eligibility, qualification checks and mapping routes to membership.
- Using the CRM (Salesforce) to record member data, process bulk uploads, generate invoices and reports.
- Deliver inâcompany presentations (remotely or inâperson), promoting CIBSE membership and educating individuals on their routes to Professional Registration.
- Engaging, following up and supporting the individuals within the companies with queries regarding their membership applications.
- Prospect for new business through the various prospecting avenue streams.
- Schedule in B2B development meetings with new and existing CIBSE contacts.
- Provide support to CIBSE's nonâUK Membership Development Leads, including assisting with qualification checks and supporting administrative tasks related to B2B membership, ensuring consistency and operational alignment across regions.
- Provide accurate information and guidance to prospective members and enquirers via telephone and email, systematically following up on enquiries and actively engaging and converting leads into members through targeted phone campaigns and email communications.
- Host and deliver the monthly CIBSE Membership Webinar series, educating individuals about the routes to membership.
- Record all activity on the CRM database including inputting potential members' information.
- Attend CIBSE events, conferences and exhibitions where required.
- Respond to membership and professional registration enquiries by telephone and email, including participation in the weekly phone rota.
- Coordinate the annual awards and bursary programme for students and young professionals, acting as the main point of contact for judges, students, and partner companies, and working closely with the Marketing team to deliver effective promotion and advertising.
- Provide assistance across the department when required and support the work of the Strategic Projects team.
Interactions
- Internal
- Work in a team which provides support for the Institution's membership growth and development and liaise with the Membership and Registration, Networks and Engagement and Marketing teams as appropriate.
- Provide advice and information to both individuals and Engineering/Construction companies to promote membership growth and retention with a particular focus on membership development.
The above is not an exhaustive list of duties and you will be expected to perform other related tasks to meet the overall business objectives of the Institution.
What you will need to be successful
- Excellent presentation and communication skills to all levels.
- Experience of working in a membership/customer focused environment, dealing with enquiries with tact and diplomacy.
- Selfâmotivated and ability to use own initiative.
- Excellent organisational skills and ability to manage a variety of projects and tasks at one time.
- Ability to work to tight deadlines with good personal organisation and time management skills.
- Experience of giving accurate advice via telephone and email.
- Ability to build and develop relationships with key stakeholders.
- Educated to degree level.
- Experience of working in a professional membership organisation.
- Demonstrable experience in executing membership development plans.
- Experience in Salesforce.
What CIBSE offers you
- A supportive and friendly working environment.
- Starting at 25 days Annual Leave increasing to 27 days with length of service, plus Bank Holidays.
- Contributory Pension Scheme.
- Family Friendly Leave.
- Three paid volunteering days per year.
- Annual Travel Season Ticket Loan.
- Cycle to Work Scheme.
- Life Assurance.
- Private Medical Insurance.
- Cash Plan â cash back for routine healthcare treatments.
- Health and Wellbeing benefits, including Mental Health support, and access to a 24/7 GP service.
- Shopping portal, rewards programme, and gym discounts.
- Referral Scheme.
- Hybrid Working where people are 'in the office more days than they are not'.
- The chance to be part of an evolving, changing and exciting organisation that genuinely does change the world.
Application Process
To apply for this role, please include your CV and cover letter outlining how you feel you would be a great fit for the role.
Closing Date
The deadline for all applications is 17:00, Monday 20 April 2026.
The pay for this role is: up to ÂŁ35,000 per year (Farringdon).
We reserve the right to close this advert early if we receive sufficient applications. If you think you are a great fit for this role, please submit your application at the earliest opportunity.
The Institution is an equal opportunities employer. The post-holder will be expected to adhere to and support the Institution's commitment to diversity, equality and inclusion.
Membership Development Executive in London employer: CIBSE
Contact Detail:
CIBSE Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Membership Development Executive in London
â¨Tip Number 1
Get to know CIBSE inside out! Research their mission, values, and recent projects. This will help you connect with the team and show that you're genuinely interested in contributing to their goals.
â¨Tip Number 2
Network like a pro! Attend industry events, webinars, or even local meet-ups related to building services engineering. Building relationships can open doors and give you insights into what CIBSE is looking for in a Membership Development Executive.
â¨Tip Number 3
Practice your pitch! Be ready to articulate how your skills and experiences align with CIBSE's mission. Whether it's through a casual chat or a formal interview, being able to communicate your value clearly is key.
â¨Tip Number 4
Don't forget to follow up! After any interaction, whether it's an interview or a networking event, send a quick thank-you email. It shows professionalism and keeps you on their radar as they make their decision.
We think you need these skills to ace Membership Development Executive in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Membership Development Executive role. Highlight any relevant experience in membership or customer-focused environments, as well as your ability to build relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about CIBSE and how you can contribute to membership growth. Be specific about your achievements and how they relate to the role.
Showcase Your Communication Skills: Since this role involves engaging with members and stakeholders, make sure your application showcases your excellent communication skills. Use clear and concise language, and donât forget to proofread for any errors!
Apply Early!: Donât wait until the last minute to submit your application. Apply through our website as soon as you feel ready. This not only shows your enthusiasm but also gives you a better chance before we close the advert early!
How to prepare for a job interview at CIBSE
â¨Know Your Membership Development
Familiarise yourself with CIBSE's membership acquisition strategy and the specific goals for growth. Be ready to discuss how your experience aligns with their mission to engage and convert new members, showcasing your understanding of the building services engineering sector.
â¨Showcase Your Communication Skills
Since excellent presentation and communication skills are crucial for this role, practice articulating the benefits of membership clearly and confidently. Prepare examples from your past experiences where you successfully communicated complex information to diverse audiences.
â¨Demonstrate Relationship Building
Think of specific instances where you've built strong relationships in a professional setting. Be prepared to share these stories during the interview, highlighting your ability to engage with key stakeholders and support membership growth.
â¨Get Comfortable with Salesforce
If you have experience with CRM systems like Salesforce, brush up on your knowledge. If not, do some research on how it works and be ready to discuss how you would use it to manage member data and track engagement effectively.