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For Companies At a Glance
- Tasks: Lead technical support for e-trading systems and mentor support engineers.
- Company: Join CIBC, a relationship-oriented bank focused on modern solutions.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact in finance tech while developing your skills.
- Qualifications: Experience in production support and strong leadership abilities required.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
The predicted salary is between 43200 - 72000 £ per year.
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
Technical Leadership
- Provide senior L2/L3 leadership for the FICC e-trading stack (pricing, market making, RFQ, order routing, market data, and post-trade), acting as the primary SME for production operations.
- Mentor support engineers in diagnostics, observability, incident command, and operational best practices; set standards for runbooks, alerting, and RCA quality.
- Champion SRE disciplines (SLOs, error budgets, toil reduction) to drive reliability and efficiency.
Solution Delivery
- Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
- Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.
- Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.
Stakeholder Collaboration
- Partner with traders, quants, developers, infrastructure, risk, and vendors/venues to triage issues, prioritise fixes, and maintain reliable connectivity and data quality.
- Provide clear, timely communications during incidents and scheduled changes; deliver concise status and post-incident reporting to front office and control partners.
Support Review and Quality Assurance
- Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.
- Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.
- Peer-review operational scripts, configs, and automation; validate in lower environments before production.
Innovation & Continuous Improvement
- Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.
- Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.
- Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.
Risk & Compliance
- Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
- Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
- Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.
Incident Management & Support
- Lead P1/P2 incident response as incident commander; coordinate cross-team workstreams and manage stakeholder communications.
- Perform deep production troubleshooting (logs/metrics/traces, FIX tag analysis, GC/heap/thread diagnostics, network and venue connectivity).
- Provide on-call coverage aligned to trading hours; proactively detect and resolve issues to minimise client and trader impact.
Project Planning
- Contribute operational estimates, environment readiness, and runbook updates to project plans; ensure smooth handover to production.
- Forecast capacity and latency budgets; plan platform upgrades, maintenance windows, and performance testing.
- Define, monitor, and report service KPIs/SLOs (availability, latency, error rates) to drive accountability and continuous improvement.
CROSS-FUNCTIONAL RELATIONSHIPS
- Trading Desk: Collaborate closely with traders to understand business requirements, trading strategies, and operational needs.
- Product Management: Partner with product managers to prioritise features, align technology solutions with business goals, and deliver value to clients.
- Business Analysts: Work with business analysts to clarify requirements, assess feasibility, and translate business needs into technical specifications.
- Risk & Compliance Teams: Coordinate with risk management and compliance teams to ensure all solutions adhere to internal policies and regulatory standards.
- Quality Assurance (QA): Engage with QA teams to develop and execute comprehensive testing strategies, ensuring system reliability and performance.
- Infrastructure & DevOps: Collaborate with infrastructure and DevOps teams to optimise deployment pipelines, automate processes, and ensure system scalability and resilience.
- Other Technology Teams: Partner with other technology groups (e.g., data, security, client connectivity) to deliver integrated, end-to-end solutions.
What You Need To Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location: 150 Cheapside, London, UK
Employment Type: Regular
Weekly Hours: 35
Skills: Application Development, Coaching, Decision Making, Enterprise Technologies, Leadership, Production Support, Project Management, Solutions Design, Stakeholder Management, Technical Architecture.
Executive Director, eFICC Support Engineer in London employer: CIBC
Contact Detail:
CIBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director, eFICC Support Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at CIBC. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a technical interview or a coding challenge. This is your moment to shine and demonstrate your expertise in the eFICC support space. We love seeing candidates in action!
✨Tip Number 3
Be proactive! If you see an issue or a gap in the current processes at CIBC, don’t hesitate to bring it up during your conversations. Show us that you’re not just looking to fit in, but to make a meaningful impact from day one.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in our minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Executive Director position.
We think you need these skills to ace Executive Director, eFICC Support Engineer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Executive Director role. Highlight your relevant experience in eFICC support and technical leadership, showing us how you can make a meaningful impact at CIBC.
Showcase Your Skills: We want to see your technical prowess! Be sure to include specific examples of your work with L2/L3 support, incident management, and any SRE practices you've championed. This is your chance to shine!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at CIBC
✨Know Your Stuff
Make sure you have a solid understanding of the FICC e-trading stack and its components. Brush up on pricing, market making, RFQ, and order routing. Being able to discuss these topics confidently will show that you're the right fit for the technical leadership role.
✨Showcase Your Mentoring Skills
Since mentoring support engineers is a key part of this role, be prepared to share examples of how you've successfully guided others in diagnostics and operational best practices. Highlight your experience in setting standards and creating runbooks.
✨Communicate Clearly
Effective communication is crucial, especially during incidents. Practice articulating complex technical issues in a way that's easy to understand. Be ready to discuss how you've managed stakeholder communications in past roles.
✨Emphasise Continuous Improvement
Talk about your approach to innovation and continuous improvement. Share specific examples of how you've led blameless RCAs, automated tasks, or improved monitoring and alerting systems. This will demonstrate your commitment to driving reliability and efficiency.
