At a Glance
- Tasks: Lead technical support for complex projects and enhance enterprise applications.
- Company: Join CIBC, a leader in financial services with a commitment to inclusivity.
- Benefits: Enjoy a hybrid work model, competitive salary, and professional growth opportunities.
- Other info: Collaborative environment with a focus on teamwork and client satisfaction.
- Why this job: Make a significant impact on business strategy while solving complex technical challenges.
- Qualifications: 3+ years in application support, strong analytical skills, and experience with Linux and Windows.
The predicted salary is between 80000 - 100000 £ per year.
Job Purpose
The role is responsible for providing technical expertise and advisory services for large, technically complex projects to identify and analyze client solutions that enhance multiple enterprise applications with major impact on business strategy.
The role collaborates with and advises senior management, utilizing a solid understanding of business dynamics to determine client requirements, evaluate proposals and recommend changes.
It provides technical leadership and consults with project teams and other technology groups during design and development to ensure alignment with expectations and supports the successful adoption and deployment of new or enhanced systems.
The role focuses on optimizing resources, working with management to support departmental strategy and operational objectives, and driving technology changes in compliance with policies and procedures.
The role independently resolves ambiguous challenges with organization‑wide impacts on cost and efficiency, devising new methods using strong analytical and inductive thinking.
- Key Accountabilities
- Research and second‑level support on client, technical, and system/web site outages and questions for all internal and external applications; prioritize and address issues for CIBC technology groups and vendors.
- Maintain production applications and day‑to‑day operational activities; manage escalations and modify established procedures to suit specific situations, including 24/7 support and coordination of recovery efforts for end‑to‑end FICC and e FX applications.
- Investigate and define operational issues, prioritizing based on severity, risk, and strategic business needs; manage issue logs and client/user requests; design and implement solutions to prevent recurrence and ensure client/user satisfaction.
- Serve as a liaison with business partners, technology partners, senior management, internal and external clients; keep internal clients informed of team mandate, policies, and legislative changes; promote and support the concepts, products, and services of the support area.
- Identify and resolve small, medium, and critical complex production problems; monitor and analyze supported services to identify improvement opportunities; recommend permanent solutions.
- Collaborate with technical teams to develop and manage execution of implementation plans for high to critical complex new applications and maintenance updates.
- Compliance Requirements & Responsibilities
As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.
- Knowledge and Skills
- Minimum 3 years of experience in application or infrastructure (OS & hardware) support, network, databases, security, and message delivery systems in both Linux and Windows environments.
- Knowledge of shell scripting, SQL, Python, and logfile data mining is an asset.
- Capital Markets experience is a strong asset.
- Strong analytical, problem‑solving and decision‑making skills.
- Excellent communication, collaboration, and relationship‑building abilities.
- Detail‑oriented, digitally savvy, and adaptable to evolving technologies.
- Client‑centric mindset and commitment to CIBC values of trust, teamwork, and accountability.
- Working Conditions
This role operates within a normal office environment. CIBC provides a hybrid work arrangement; employees may work 3-4 days per week on site and the remaining days remotely.
- What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
Applications with a wide range of abilities are encouraged.
- For accommodation, please contact
- Applicants must be legally eligible to work in the location(s) specified below and, where applicable, have a valid work or study permit.
- Job Location
- 150 Cheapside, 1st Flr, London
- Employment Type
- Regular
- Weekly Hours
- 35 hours
Skills
- Accountability
- Agile Thinking
- Business Requirements Analysis
- Collaboration
- Communication
- Consulting
- Critical Thinking
- Decision Making
- Domain Knowledge
- Linux
- Operational Efficiency
- Problem Solving
- Process Design
- Python (Programming Language)
- Structured Query Language (SQL)
- Teamwork
- Technical Issues
- Technical Knowledge
- Technical Writing
- Troubleshooting
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Director, Technology Support - eFX Technology in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CIBC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CIBC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CIBC!
✨Direct Apply to CIBC
Let's not forget to apply directly through the CIBC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Director, Technology Support - eFX Technology in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CIBC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CIBC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CIBC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
