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- Tasks: Lead and mentor a team in eFICC support, ensuring operational excellence and reliability.
- Company: Join CIBC, a relationship-oriented bank that values your strengths and ambitions.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: Experience in application development and strong leadership skills required.
- Other info: Collaborative atmosphere with a focus on innovation and continuous improvement.
The predicted salary is between 60000 - 84000 £ per year.
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
Technical Leadership
- Provide senior L2/L3 leadership for the FICC e-trading stack (pricing, market making, RFQ, order routing, market data, and post-trade), acting as the primary SME for production operations.
- Mentor support engineers in diagnostics, observability, incident command, and operational best practices; set standards for runbooks, alerting, and RCA quality.
- Champion SRE disciplines (SLOs, error budgets, toil reduction) to drive reliability and efficiency.
Solution Delivery
- Ensure operational readiness of new features and releases by defining and validating non-functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
- Execute production readiness reviews, venue/FIX certification, and cutover/rollback procedures; coordinate safe deployments with dev, infra, and change management.
- Validate and monitor changes impacting venues, protocols, and connectivity to minimize production risk.
Stakeholder Collaboration
- Partner with traders, quants, developers, infrastructure, risk, and vendors/venues to triage issues, prioritize fixes, and maintain reliable connectivity and data quality.
- Provide clear, timely communications during incidents and scheduled changes; deliver concise status and post-incident reporting to front office and control partners.
Support Review and Quality Assurance
- Maintain high-quality support artifacts: runbooks, SOPs, knowledge base, and operational dashboards; ensure they are current, version-controlled, and actionable.
- Review and enhance monitoring, alerting, logging, and traceability with development to improve supportability and faster diagnostics.
- Peer-review operational scripts, configs, and automation; validate in lower environments before production.
Innovation & Continuous Improvement
- Lead blameless RCAs, implement permanent remediations, and track them to closure; automate repeatable tasks and common failure recoveries.
- Reduce MTTR/MTTD through improved detection, self-healing, and better diagnostic tooling; proactively address latency and capacity hotspots.
- Stay current on venue/protocol changes and industry best practices in low-latency operations; introduce relevant enhancements.
Risk & Compliance
- Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
- Support regulatory obligations (e.g., timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
- Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.
Incident Management & Support
- Lead P1/P2 incident response as incident commander; coordinate cross-team workstreams and manage stakeholder communications.
- Perform deep production troubleshooting (logs/metrics/traces, FIX tag analysis, GC/heap/thread diagnostics, network and venue connectivity).
- Provide on-call coverage aligned to trading hours; proactively detect and resolve issues to minimize client and trader impact.
Project Planning
- Contribute operational estimates, environment readiness, and runbook updates to project plans; ensure smooth handover to production.
- Forecast capacity and latency budgets; plan platform upgrades, maintenance windows, and performance testing.
- Define, monitor, and report service KPIs/SLOs (availability, latency, error rates) to drive accountability and continuous improvement.
CROSS-FUNCTIONAL RELATIONSHIPS
- Trading Desk: Collaborate closely with traders to understand business requirements, trading strategies, and operational needs.
- Product Management: Partner with product managers to prioritize features, align technology solutions with business goals, and deliver value to clients.
- Business Analysts: Work with business analysts to clarify requirements, assess feasibility, and translate business needs into technical specifications.
- Risk & Compliance Teams: Coordinate with risk management and compliance teams to ensure all solutions adhere to internal policies and regulatory standards.
- Quality Assurance (QA): Engage with QA teams to develop and execute comprehensive testing strategies, ensuring system reliability and performance.
- Infrastructure & DevOps: Collaborate with infrastructure and DevOps teams to optimize deployment pipelines, automate processes, and ensure system scalability and resilience.
- Other Technology Teams: Partner with other technology groups (e.g., data, security, client connectivity) to deliver integrated, end-to-end solutions.
What You Need To Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location: 150 Cheapside, London, UK
Employment Type: Regular
Weekly Hours: 35
Skills: Application Development, Coaching, Decision Making, Enterprise Technologies, Leadership, Production Support, Project Management, Solutions Design, Stakeholder Management, Technical Architecture.
Executive Director, eFICC Support Engineer employer: CIBC
Contact Detail:
CIBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director, eFICC Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want you to show up not just as a candidate, but as someone who genuinely fits into their team and mission.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We believe that being well-prepared can make all the difference when it comes to impressing your potential employer.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. We’re all about building relationships, so let’s keep that connection alive!
We think you need these skills to ace Executive Director, eFICC Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Executive Director, eFICC Support Engineer role. Highlight your relevant experience in technical leadership and operational readiness, as well as any specific skills that match the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use quantifiable results to demonstrate how you’ve made a meaningful impact in previous roles, especially in areas like incident management and stakeholder collaboration.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it’s relevant to the role. This will help us quickly understand your qualifications and fit for the position.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and ensure it reaches the right people!
How to prepare for a job interview at CIBC
✨Know Your Stuff
Make sure you have a solid understanding of the FICC e-trading stack and its components. Brush up on your knowledge of pricing, market making, RFQ, and order routing. Being able to discuss these topics confidently will show that you're the right fit for the technical leadership role.
✨Showcase Your Mentoring Skills
Since mentoring support engineers is a key part of this role, be prepared to share examples of how you've successfully guided others in diagnostics and operational best practices. Highlight any experience you have in setting standards for runbooks and alerting.
✨Communicate Clearly
Effective communication is crucial, especially during incidents. Practice articulating complex technical issues in a way that's easy to understand. Be ready to discuss how you've managed stakeholder communications in past roles, particularly during high-pressure situations.
✨Emphasise Continuous Improvement
CIBC values innovation and continuous improvement, so come prepared with examples of how you've led blameless RCAs or implemented permanent remediations. Discuss any initiatives you've taken to reduce MTTR/MTTD and improve operational efficiency.
