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For Companies At a Glance
- Tasks: Assist clients with banking needs and provide exceptional service in a fast-paced environment.
- Company: CIBC is a relationship-oriented bank focused on empowering employees and clients alike.
- Benefits: Enjoy competitive pay, flexible hours, and perks like a pension plan and wellbeing support.
- Why this job: Join a supportive culture that values your growth and offers meaningful client interactions.
- Qualifications: No prior experience needed; just bring your passion for helping people and a willingness to learn.
- Other info: This part-time role requires flexibility to work evenings and weekends across multiple locations.
Client service representative, 15h/weekly – St-Georges, QC
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com.
What You\’ll Be Doing
As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals. You’ll be flexible to work our banking centre hours, which may include evenings and weekends, and to help deliver a great client experience you’ll also be flexible to work at multiple banking centres within a reasonable travel distance. You’ll be on‑site full‑time.
How You\’ll Succeed
- Client engagement – Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals.
- Problem solving – Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and knowing when to lean on others to create a better solution together.
- Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
- You love to learn. You have a strong sense of curiosity.
- You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others.
- Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
What CIBC Offers
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
- Subject to plan and program terms and conditions.
What You Need To Know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location – St-Georges, QC
Employment Type – Regular
Weekly Hours – 15
Skills – Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services
Seniority level – Entry level
Employment type – Part‑time
Job function – Other
Industries – Banking
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Client service representative, 15h/weekly - St-Georges, QC employer: CIBC
Contact Detail:
CIBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client service representative, 15h/weekly - St-Georges, QC
✨Tip Number 1
Familiarise yourself with CIBC's values and mission. Understanding their commitment to client service and community engagement will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Brush up on your knowledge of financial products and services. Being able to discuss these confidently will demonstrate your readiness to assist clients effectively and show that you're proactive about learning.
✨Tip Number 3
Practice your problem-solving skills by role-playing common client scenarios. This will prepare you to handle real-life situations with ease and show your ability to empathise with clients' needs.
✨Tip Number 4
Network with current or former CIBC employees if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the application process.
We think you need these skills to ace Client service representative, 15h/weekly - St-Georges, QC
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Client Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or experiences that demonstrate your ability to engage with clients and resolve issues effectively. Use specific examples to illustrate your skills.
Showcase Your Soft Skills: CIBC values interpersonal communication, empathy, and problem-solving abilities. Make sure to include instances where you've successfully used these skills in past roles, as they are crucial for this position.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work at CIBC specifically and how you can contribute to their mission.
How to prepare for a job interview at CIBC
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Client Service Representative. Familiarise yourself with the key tasks such as client engagement, problem-solving, and leveraging technology to assist clients.
✨Showcase Your People Skills
Since this role is all about client interaction, be prepared to demonstrate your interpersonal skills. Share examples of how you've successfully engaged with clients in the past and how you’ve gone the extra mile to ensure their satisfaction.
✨Be Tech-Savvy
CIBC values candidates who can leverage technology effectively. Brush up on your knowledge of mobile banking applications and be ready to discuss how you can help clients navigate these tools to enhance their banking experience.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss specific instances where you've resolved client issues. Highlight your ability to listen, empathise, and take ownership of problems, showcasing your commitment to finding the best solutions for clients.
