At a Glance
- Tasks: Lead the CRM system operations and ensure smooth functionality across departments.
- Company: Join CIAT, a forward-thinking institute with a collaborative environment.
- Benefits: Competitive salary, flexible working hours, and a laptop provided.
- Other info: Opportunity for professional growth in a dynamic, supportive setting.
- Why this job: Make a real impact by improving data quality and streamlining processes.
- Qualifications: Experience with Microsoft Dynamic CRM and strong organisational skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: circa £30,000 subject to experience
Location: Islington
Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based.
Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to a.endacott@ciat.global. Immediate start or as soon as possible.
A laptop will be provided.
The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute’s CRM system, ensuring that it is functioning to the requirements of the Institute’s processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on:
- Completing outstanding implementations
- Helping to resolve issues
- Assisting the improvement of data quality
- Supporting the operational use of the system
- Delivering Phase Two of the project, including integration with the CIAT website
Requirements:
- Strong working knowledge of a Microsoft Dynamic CRM system with the ability to work hands-on within the system
- Experience in data management and cleansing, and improving data quality
- Demonstrable experience in supplier coordination and ensuring delivery against agreed outcomes
- Strong organisational and problem-solving skills, with a focus on practical delivery
- Ability to work across departments and build effective working relationships
- Strong communication skills, with the ability to translate technical issues into clear, practical actions
- A proactive approach, with the ability to identify inefficiencies and suggest improvements
Personal attributes:
- Highly organised, methodical, and delivery focused
- Confident and constructive in managing complex supplier relationships
- Collaborative and pragmatic, with the ability to work across multiple teams
- Comfortable operating with limited internal project capacity while maintaining momentum and clarity
Main duties:
- Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use
- Work directly within the CRM system to configure, test, validate, and resolve issues
- Take the lead to ensure data quality, structure, and accuracy
- Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability
- Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input
- Develop and manage a clear and practical delivery plan
- Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system
- Work closely with departments to review, streamline, and standardise CRM-related processes
- Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working
- Support the development of joined-up processes between teams
- Act as a central point of contact for CRM-related queries
- Provide practical training and guidance to staff
- Develop simple, clear reporting outputs and dashboards
- Provide regular, concise updates on progress, risks, and delivery against key actions
- Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place
- Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute
CIAT will take all reasonable measures to accommodate any request under the Equality Act. If you have a particular need or requirement, then please state them in your covering letter and we will accommodate.
Remote CRM Project Lead in York employer: CIAT
CIAT is an exceptional employer that values collaboration and innovation, offering a supportive work culture where employees can thrive. With a focus on professional growth, the role of CRM Project Lead provides opportunities to enhance your skills in data management and supplier coordination while working in a hybrid environment in vibrant Islington. Enjoy the flexibility of remote work alongside a commitment to employee well-being and inclusivity, making CIAT a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote CRM Project Lead in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at CIAT. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by practising common questions related to CRM systems and project management. We recommend role-playing with a friend or using online resources to get comfortable with your answers.
✨Tip Number 3
Showcase your hands-on experience with Microsoft Dynamic CRM during interviews. Be ready to discuss specific examples of how you’ve improved data quality or resolved issues in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at CIAT.
We think you need these skills to ace Remote CRM Project Lead in York
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience with CRM systems and how you can contribute to our team. Keep it concise, engaging, and tailored to the role.
Tailor Your CV:Don’t just send a generic CV! Tailor it to showcase your skills in data management, supplier coordination, and problem-solving. We want to see how your experience aligns with what we’re looking for.
Show Off Your Communication Skills:Since this role involves working across departments, make sure to demonstrate your strong communication skills in your application. Use clear language and examples that show how you can translate technical issues into practical solutions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Make sure to label your email subject as 'CRM Project Manager' when sending your application to ensure it gets to the right place!
How to prepare for a job interview at CIAT
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics CRM. Familiarise yourself with its functionalities, especially those relevant to data management and integration. Being able to discuss specific features and how they can solve problems will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've identified inefficiencies and implemented improvements. Highlight your organisational skills and how you've managed supplier relationships effectively. This will demonstrate your proactive approach and ability to deliver practical solutions.
✨Communicate Clearly and Confidently
Practice explaining technical issues in simple terms. The role requires strong communication skills, so be ready to translate complex concepts into clear actions. Use examples from your experience to illustrate how you've done this in the past.
✨Be Ready to Collaborate
Since the role involves working across multiple departments, think of ways you've successfully collaborated in previous roles. Be prepared to discuss how you build effective working relationships and support team members in using CRM systems efficiently.
