At a Glance
- Tasks: Lead the CRM system operations and ensure smooth functionality across departments.
- Company: Join CIAT, a forward-thinking institute with a collaborative environment.
- Benefits: Competitive salary, flexible working hours, and a laptop provided.
- Other info: Opportunity for professional growth in a dynamic, supportive team.
- Why this job: Make a real impact by improving data quality and streamlining processes.
- Qualifications: Experience with Microsoft Dynamic CRM and strong organisational skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: circa £30,000 subject to experience
Location: Islington
Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based.
Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to a.endacott@ciat.global. Immediate start or as soon as possible.
A laptop will be provided.
The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute’s CRM system, ensuring that it is functioning to the requirements of the Institute’s processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on completing outstanding implementations, helping to resolve issues, assisting the improvement of data quality, and supporting the operational use of the system, alongside delivering Phase Two of the project, including integration with the CIAT website.
Key Responsibilities:
- Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use.
- Work directly within the CRM system to configure, test, validate, and resolve issues, ensuring practical delivery rather than relying solely on suppliers.
- Take the lead to ensure data quality, structure, and accuracy, including identifying and resolving data inconsistencies.
- Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability.
- Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input.
- Develop and manage a clear and practical delivery plan, identifying what work can be completed in-house and what requires external support.
- Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system.
- Work closely with departments to review, streamline, and standardise CRM-related processes.
- Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working.
- Support the development of joined-up processes between teams, particularly where CRM data, reporting, and communications intersect.
- Act as a central point of contact for CRM-related queries, supporting staff in resolving day-to-day issues and improving system adoption.
- Provide practical training and guidance to staff to ensure effective use of the system in daily operations.
- Develop simple, clear reporting outputs and dashboards to support departmental needs and decision-making.
- Provide regular, concise updates on progress, risks, and delivery against key actions.
- Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place.
- Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute.
CIAT will take all reasonable measures to accommodate any request under the Equality Act. If you have a particular need or requirement, then please state them in your covering letter and we will accommodate.
Remote CRM Project Lead in Surrey employer: CIAT
CIAT is an exceptional employer that values collaboration and innovation, offering a supportive work culture where employees can thrive. With a focus on professional growth, the role of CRM Project Lead provides opportunities to enhance your skills in data management and supplier coordination while working in a hybrid environment in vibrant Islington. Enjoy the flexibility of remote work alongside a commitment to employee well-being and inclusivity, making CIAT a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Remote CRM Project Lead in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a CRM Project Lead role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for CRM roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses. It’ll help you shine when discussing your experience.
✨Tip Number 3
Show off your skills! If you’ve got hands-on experience with Microsoft Dynamics CRM, make sure to highlight that in conversations. Be ready to discuss specific projects where you improved data quality or streamlined processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Remote CRM Project Lead in Surrey
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your relevant experience with CRM systems and how you can contribute to the team. Keep it concise, engaging, and tailored to the role.
Tailor Your CV:Don’t just send a generic CV! Tailor it to showcase your skills in data management, supplier coordination, and problem-solving. Use keywords from the job description to make it clear you’re a perfect fit for the CRM Project Lead position.
Showcase Your Communication Skills:Since strong communication is key for this role, consider including examples in your application that demonstrate how you've effectively translated technical issues into practical solutions in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. Make sure to follow the application instructions carefully, and don’t forget to label your email subject as specified!
How to prepare for a job interview at CIAT
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics CRM. Familiarise yourself with its functionalities, especially those relevant to data management and integration. Being able to discuss specific features and how they can improve operational efficiency will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've resolved complex issues or improved data quality. Highlight your proactive approach and how you identified inefficiencies in previous roles. This will demonstrate your ability to tackle challenges head-on, which is crucial for this position.
✨Communicate Clearly and Effectively
Practice translating technical jargon into simple terms. The role requires strong communication skills, so be ready to explain how you would support staff in using the CRM system effectively. Clear communication will show that you can bridge the gap between technical and non-technical teams.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and projects simultaneously. Share your strategies for keeping everything on track, especially when working across departments. This will highlight your methodical approach and ability to maintain momentum in a hybrid work environment.
