At a Glance
- Tasks: Lead the CRM system operations and ensure smooth functionality across departments.
- Company: Join a forward-thinking Institute with a collaborative and supportive culture.
- Benefits: Competitive salary, flexible working hours, and a laptop provided.
- Other info: Opportunity for professional growth in a dynamic environment.
- Why this job: Make a real impact by improving data quality and streamlining processes.
- Qualifications: Experience with Microsoft Dynamic CRM and strong organisational skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: circa £30,000 subject to experience
Location: Islington
Job Type: Fixed term, part time for one year based on 2.5 days per week. Currently hybrid: remote and office based.
Closing date for applications: 18 May 2026. Applications should include a cover letter and CV and should be emailed with the subject labelled CRM Project Manager to a.endacott@ciat.global. Immediate start or as soon as possible.
A laptop will be provided.
The CRM Project Lead will be responsible for overseeing the day-to-day operation of the Institute’s CRM system, ensuring that it is functioning to the requirements of the Institute’s processes, and ensure the smooth running of the CRM so that it is working across all departments. The role will focus on:
- Completing outstanding implementations
- Helping to resolve issues
- Assisting the improvement of data quality
- Supporting the operational use of the system
- Delivering Phase Two of the project, including integration with the CIAT website
Key skills required:
- Strong working knowledge of a Microsoft Dynamic CRM system with the ability to work hands-on within the system
- Experience in data management and cleansing, and improving data quality
- Demonstrable experience in supplier coordination and ensuring delivery against agreed outcomes
- Strong organisational and problem-solving skills, with a focus on practical delivery
- Ability to work across departments and build effective working relationships
- Strong communication skills, with the ability to translate technical issues into clear, practical actions
- A proactive approach, with the ability to identify inefficiencies and suggest improvements
Personal attributes:
- Highly organised, methodical, and delivery focused
- Confident and constructive in managing complex supplier relationships
- Collaborative and pragmatic, with the ability to work across multiple teams
- Comfortable operating with limited internal project capacity while maintaining momentum and clarity
Main duties:
- Lead the delivery of the outstanding items from the original functional specification to be completed and fit for operational use
- Work directly within the CRM system to configure, test, validate, and resolve issues
- Take the lead to ensure data quality, structure, and accuracy
- Oversee resolution of outstanding data migration issues and ensure ongoing data integrity, compliance, and usability
- Act as the primary point of contact with our CRM supplier managing delivery, remaining hours, and ensuring value is achieved from supplier input
- Develop and manage a clear and practical delivery plan
- Support and coordinate the delivery of Phase Two, including integration between the CIAT website and CRM system
- Work closely with departments to review, streamline, and standardise CRM-related processes
- Identify opportunities to improve workflows, reduce duplication, and introduce more effective and innovative ways of working
- Support the development of joined-up processes between teams
- Act as a central point of contact for CRM-related queries
- Provide practical training and guidance to staff
- Develop simple, clear reporting outputs and dashboards
- Provide regular, concise updates on progress, risks, and delivery against key actions
- Ensure appropriate documentation, system knowledge transfer, and post-implementation support arrangements are in place
- Identify lessons learned and contribute to improving approaches for future systems and digital projects across the Institute
CIAT will take all reasonable measures to accommodate any request under the Equality Act. If you have a particular need or requirement, then please state them in your covering letter and we will accommodate.
Remote CRM Project Lead in Stoke-on-Trent employer: CIAT
CIAT is an exceptional employer that values collaboration and innovation, offering a supportive work culture where employees can thrive. With a focus on professional development and a commitment to employee well-being, CIAT provides flexible working arrangements in a hybrid model, allowing for a balanced work-life experience. The opportunity to lead impactful projects within a dynamic team in Islington makes this role particularly rewarding for those seeking meaningful contributions in the field of architectural technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote CRM Project Lead in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a CRM Project Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with the CRM systems! If you can, play around with Microsoft Dynamics CRM or similar tools. The more familiar you are with the system, the better you'll be able to showcase your skills during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle data quality issues or supplier coordination. Practise your answers so you can confidently demonstrate your problem-solving skills and experience.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Remote CRM Project Lead in Stoke-on-Trent
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your experience with CRM systems and how it aligns with the role. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV:Customise your CV to reflect the skills and experiences that are most relevant to the CRM Project Lead position. Use keywords from the job description to make it clear you’re the perfect fit for us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with practical solutions!
Follow Application Instructions:Make sure to send your application to the right email address and label the subject correctly. It’s a small detail, but it shows us you can follow instructions and pay attention to detail!
How to prepare for a job interview at CIAT
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Microsoft Dynamics CRM. Familiarise yourself with its functionalities, especially those relevant to data management and integration. Being able to discuss specific features and how they can improve operational efficiency will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've resolved complex issues or improved data quality. Highlight your methodical approach and how you collaborated with different teams to achieve results. This will demonstrate your ability to handle the challenges of the role effectively.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. The role requires translating technical issues into practical actions, so being able to communicate clearly will be key. Consider rehearsing with a friend or family member to refine your delivery.
✨Be Proactive About Improvements
Think about potential inefficiencies in CRM processes that you could address. Come prepared with suggestions for improvements or innovative workflows. This proactive mindset will show that you're not just reactive but also forward-thinking, which is crucial for this position.
