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For Companies At a Glance
- Tasks: Build strong relationships with high school clients and ensure their success with our platform.
- Company: Join BridgeU, a leading EdTech startup transforming education guidance worldwide.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact in students' futures while working with innovative technology.
- Qualifications: Bachelor's degree and 5+ years in customer success or account management.
- Other info: Opportunity for career growth in a fast-paced, collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. This position is with BridgeU, one of the brands under Manifest Global. BridgeU is on a mission to empower schools and students worldwide to navigate the future with confidence. We provide smart, data-driven solutions that support international secondary schools in delivering better university and career guidance, preparing students for life beyond the classroom.
About this Role
BridgeU is seeking an elite Client Partner to deliver an unparalleled level of service to high-quality B2B high school clients. This individual will manage relationships with stakeholders across all levels — from junior counsellors to senior school leaders — with professionalism and finesse. The ideal candidate will bring exceptional customer experience, service orientation, and account growth capabilities while embodying the highest standards of sophistication, emotional intelligence, and personalization. This is a strategic role requiring a unique blend of client management, business acumen, and customer-centric service to ensure high satisfaction, retention, and account growth.
What You Will Be Doing On a Day-to-Day Basis
- Driving Client Success: Partner closely with high school stakeholders (counsellors, teachers, IT teams, and leadership) to understand their goals and ensure BridgeU’s solutions align with their desired outcomes. Conduct onboarding and training sessions tailored to counsellors, students, IT teams, school management, and other stakeholders. Monitor and analyse client engagement data to proactively identify opportunities for improving ROI and delivering measurable results.
- Ensuring Client Satisfaction and Delight: Regularly conduct business reviews to assess progress, showcase impact, and gather feedback. Act as a trusted advisor by anticipating client needs and offering tailored solutions to drive retention and satisfaction.
- Client Support: Resolve technical and operational challenges by collaborating with internal teams across product, marketing, finance, and engineering. Serve as the primary point of contact for high school clients, delivering fast and effective support.
- Maximizing Value and Expanding Relationships: Encourage deeper adoption of BridgeU’s platform by highlighting new features that address evolving needs. Identify opportunities for account growth through client expansion into BridgeU’s broader product and service offerings.
- Operational Efficiency: Maintain accurate and up-to-date client records within the internal CRM system. Log all interactions and key actions in a timely and consistent manner.
- Lead, Strategize & Develop Regularly: Deliver every client interaction with professionalism, empathy, and attention to detail. Go above and beyond expectations, recognizing milestones and offering thoughtful, personalized solutions. Handle complex challenges with calm, discretion, and client-first thinking. Build long-term, trust-based relationships that position BridgeU as a strategic partner.
- Cultivating Customer-Led Brand Advocacy: Foster loyalty by delivering consistent value across the customer journey. Identify and support client advocates who are excited about BridgeU’s impact.
- Business Development: Develop long-term client strategies to increase retention, expansion, and partnership value. Use data to create and execute growth plans that align with client goals. Present compelling proposals and strategic solutions with polish and credibility.
- Relationship Development: Build strong relationships with senior stakeholders, including principals and school heads. Position BridgeU as the preferred platform and trusted partner among decision-makers.
- Collaboration with Product & Marketing: Build compelling case studies and success stories that reflect the impact of BridgeU’s solutions. Actively share user feedback and insight with internal teams to support product development and iteration.
About You
Qualifications: A Bachelor’s degree in Business Administration, Education, Marketing, Communications, or a related field.
Experience: Familiarity with SaaS, EdTech, or technology solutions for B2B clients. Experience within the high school and/or higher education industry. 5+ years of success in customer success, client experience, account management, or strategic consulting. Proven track record of revenue growth and successful relationship management through strategic thinking, branding, and client enablement.
Skills: Consultative Approach, Attention to Detail, Analytical Thinking, Efficient Communication.
Qualities: Professional Presence, Emotional Intelligence, Discretion & Confidentiality, Relationship-Centric, Ambitious & Self-Driven.
You’re a Notch Above If You Have: An MBA or equivalent postgraduate degree in marketing or business. Familiarity with high school counseling workflows and challenges. Experience engaging directly with C-level education stakeholders. This role will be based in the UK and the candidate will need to be based there.
Client Partner, UK employer: Cialfo
Contact Detail:
Cialfo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner, UK
✨Tip Number 1
Network like a pro! Get out there and connect with people in the education and tech sectors. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on your dream job!
✨Tip Number 2
Prepare for those interviews! Research BridgeU and its mission to empower schools and students. Be ready to discuss how your skills can help drive client success and satisfaction. Show them you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your great chat. It shows you’re genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the BridgeU family and making an impact in the education sector.
We think you need these skills to ace Client Partner, UK
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Partner role. Highlight your experience in client management and how it aligns with our mission at BridgeU. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your consultative approach, attention to detail, and analytical thinking. We love seeing how you’ve made an impact in previous roles.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who embodies emotional intelligence and professionalism. Share your passion for education and how you can contribute to our mission of empowering students and schools.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Cialfo
✨Know Your Client
Before the interview, dive deep into understanding BridgeU and its mission. Familiarise yourself with their solutions and how they empower schools and students. This will help you articulate how your experience aligns with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Relationship Skills
As a Client Partner, relationship management is key. Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your consultative approach and how you've tailored solutions to meet client needs.
✨Data-Driven Mindset
BridgeU values data-driven insights. Be ready to discuss how you've used data to drive client success in previous roles. Think of specific metrics or outcomes that showcase your analytical thinking and ability to improve ROI for clients.
✨Emphasise Emotional Intelligence
In this role, emotional intelligence is crucial. Prepare to share instances where you've navigated complex client situations with empathy and professionalism. Show that you can read subtle cues and respond effectively to client needs, reinforcing your fit for a white-glove service role.
