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For Companies At a Glance
- Tasks: Support sales operations and ensure exceptional service for our distributor partners.
- Company: Join CHX Products, a leader in sustainable promotional merchandise.
- Benefits: Competitive salary, pension scheme, free parking, and career development opportunities.
- Why this job: Be a key player in a unique business model focused on sustainability.
- Qualifications: Strong admin skills, attention to detail, and customer service experience required.
- Other info: Friendly team environment with room for growth in a growing business.
The predicted salary is between 24420 - 30000 £ per year.
About CHX Products
CHX Products is a leading UK manufacturer specialising in recycled and recycled biodegradable (R+) branded plastic merchandise. Based in Cornwall, we work exclusively with distributors of branded merchandise through a B2B model, manufacturing promotional products to order and delivering directly to end customers. We're proud to be at the forefront of sustainable promotional merchandise, helping brands and businesses make environmentally responsible choices without compromising on quality.
The Role
We’re seeking a Sales Support Administrator to join our friendly, fast-paced team in Bodmin. This is a pivotal role within our Sales department, supporting the smooth operation of our unique distribution model and ensuring our distributor partners receive exceptional service at every touchpoint. As Sales Support Administrator, you’ll be the vital link between our distributors, production team and customers, managing the entire order lifecycle with precision and professionalism.
Key Responsibilities
- Process incoming sales orders with meticulous attention to detail, ensuring accuracy at every stage
- Prepare and send quotes to distributors promptly and professionally
- Manage order approvals and coordinate the visual proofing process
- Arrange and send product samples to clients and distributors
- Handle incoming calls and emails, providing friendly, knowledgeable support
- Liaise closely with our production team to monitor ongoing orders and maintain clear communication
- Build and maintain positive, long-term relationships with CHX distributor partners
- Keep CRM and order management systems up to date with accurate information
- Support the wider sales team with administrative tasks as required
What We’re Looking For
- Strong administrative and organisational skills with the ability to manage multiple priorities
- Excellent attention to detail – accuracy is crucial in this role
- Outstanding communication skills, both written and verbal
- Confidence using Microsoft Office applications (Word, Excel, Outlook)
- Experience with CRM and order management systems
- A proactive, can-do attitude with a genuine passion for delivering excellent customer service
- Previous experience in sales support, administration or customer service
- Experience working within manufacturing, distribution or B2B environments
- Knowledge of the promotional merchandise or print industry
- Familiarity with order processing and production coordination
What We Offer
- Salary: £24,420 - £30,000 per annum (depending on experience)
- Company pension scheme
- Free on-site parking
- Supportive and friendly team environment
- Opportunity to work with leading brands and distributors across the UK
- Room to grow and develop your career within a growing business
- Be part of a company making a genuine difference in sustainable manufacturing
Location
Unit 6, Cooksland Industrial Estate, Bodmin PL31 2QB
Hours
40 hours per week, full-time
Why Join CHX Products?
At CHX Products, you’ll be part of a team that values collaboration, innovation and sustainability. We’re passionate about what we do, and we’re looking for someone who shares our commitment to excellence and customer service. This is more than just an admin role – it’s an opportunity to be a key player in a unique business model, working directly with distributors and customers to deliver high-quality, sustainable promotional merchandise. If you’re organised, customer-focused and ready to make a real impact, we’d love to hear from you.
How to Apply
To apply for this position, please submit your CV and a brief cover letter explaining why you’d be a great fit for CHX Products either via our Indeed advert or email jake.field@chxproducts.co.uk. We look forward to hearing from you!
CHX Products is an equal opportunities employer. We welcome applications from all qualified candidates regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Sales Support Administrator in Plymouth employer: CHX Products
Contact Detail:
CHX Products Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Plymouth
✨Tip Number 1
Get to know the company inside out! Research CHX Products, their values, and their products. This way, when you get that interview, you can show off your knowledge and passion for sustainable promotional merchandise.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to sales support and customer service. Role-play with a friend or in front of the mirror to boost your confidence and communication skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support Administrator in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Support Administrator role. Highlight your administrative skills and any relevant experience in sales support or customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about sustainable manufacturing and how your skills align with our needs. Keep it friendly and professional, just like we are at CHX Products.
Showcase Your Attention to Detail: Since accuracy is crucial in this role, make sure to demonstrate your attention to detail in your application. Whether it's formatting your CV or proofreading your cover letter, we appreciate precision!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CHX Products
✨Know the Company Inside Out
Before your interview, take some time to research CHX Products. Understand their commitment to sustainability and how they operate within the B2B model. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Attention to Detail
As a Sales Support Administrator, accuracy is key. Prepare examples from your past experiences where your attention to detail made a difference. Whether it was processing orders or managing customer communications, be ready to discuss how you ensure precision in your work.
✨Demonstrate Your Communication Skills
Since this role involves liaising with distributors and the production team, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved issues through effective communication. This will highlight your ability to maintain positive relationships.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and familiarity with CRM systems. Brush up on your Microsoft Office skills, especially Excel, as you may be asked to demonstrate your proficiency. Showing that you can handle multiple priorities will set you apart.
