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- Tasks: Be the ambassador of our brand, maximizing sales and creating unique customer experiences.
- Company: Join Prada Group, a leader in luxury fashion with iconic brands like PRADA and Church's.
- Benefits: Work in a creative, international environment with opportunities for professional growth.
- Why this job: Engage with luxury fashion, build relationships, and thrive in a dynamic retail setting.
- Qualifications: Passion for luxury, experience in retail, and excellent communication skills required.
- Other info: Embrace a culture of curiosity and excellence while working with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church\’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the \”ambassador\” who conveys the Brand\’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
- Proactively deliver the Brand\’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
- Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
- Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies and stock procedures.
KNOWLEDGE AND SKILLS
- Passion for building long-lasting relationships with clients and peers.
- Problem solving, curiosity, and interest in luxury/fashion.
- Experience in a luxury or premium retail environment.
- Ability to work in a team, as well as alone.
- Excellent communication and interpersonal skills.
- Passion and knowledge of the shoemaking industry and affinity with the Brand.
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Senior Client Advisor Church\'s London employer: Church's
Contact Detail:
Church's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Church\'s London
✨Tip Number 1
Familiarize yourself with Church's brand history and values. Understanding the heritage and craftsmanship behind the products will help you convey the brand's philosophy effectively during your interactions with customers.
✨Tip Number 2
Stay updated on current trends in the luxury retail market. Being knowledgeable about competitors and the latest fashion trends will enable you to engage customers more meaningfully and enhance their shopping experience.
✨Tip Number 3
Practice your communication skills, especially in building rapport with clients. Role-playing different customer scenarios can help you become more comfortable in providing personalized service and addressing queries effectively.
✨Tip Number 4
Leverage digital tools for Customer Relationship Management. Familiarize yourself with how these tools work, as they can significantly enhance your ability to maintain and develop client relationships, which is crucial for this role.
We think you need these skills to ace Senior Client Advisor Church\'s London
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Church's and the Prada Group. Highlight your understanding of their philosophy, values, and the luxury market in your application.
Showcase Relevant Experience: Emphasize your experience in luxury or premium retail environments. Provide specific examples of how you've built client relationships and maximized sales performance.
Demonstrate Passion: Convey your passion for the shoemaking industry and luxury fashion. Share any personal experiences or insights that reflect your enthusiasm for the brand and its products.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the Senior Client Advisor role.
How to prepare for a job interview at Church's
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Church's and the luxury fashion industry during the interview. Share specific examples of how you connect with the brand's philosophy and values, as this will demonstrate your alignment with their mission.
✨Demonstrate Your Customer Relationship Skills
Prepare to discuss your experience in building long-lasting relationships with clients. Highlight any previous roles where you successfully fostered customer loyalty and provided exceptional service, as this is crucial for the Senior Client Advisor position.
✨Stay Updated on Industry Trends
Research current trends in the luxury retail market and be ready to discuss them. Showing that you are knowledgeable about competitors and the broader luxury environment will reflect your commitment to staying informed and relevant.
✨Practice Problem-Solving Scenarios
Be prepared to answer questions related to problem-solving in a retail context. Think of examples where you effectively handled customer queries or resolved issues, as this will showcase your ability to think on your feet and provide excellent after-sales care.
