At a Glance
- Tasks: Lead a team to deliver exceptional customer service and promote brand loyalty.
- Company: Join Church's, a luxury shoemaker with a rich heritage and global presence.
- Benefits: Enjoy a creative work environment and opportunities for professional growth.
- Other info: Embrace diversity in an inclusive workplace that values your unique talents.
- Why this job: Be part of a prestigious brand and influence the luxury fashion industry.
- Qualifications: Strong leadership skills and a passion for luxury fashion are essential.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Church's is a luxury shoemaker of rich innovation and traditional excellence, anchored in an exceptional heritage of English craftsmanship.
Established in Northampton in 1873, the brand's expertise earned recognition from its modest beginnings to global expansion.
Its patronage was bestowed by HM Queen Elizabeth II in 1965.
In 1999, the luxury house was acquired by Prada Group, a paradigm of artisanal excellence.
Reinventing the English roots and championing timeless craftsmanship and traditions, Church's long-established innovation and authenticity remains paramount with unique designs across shoes and accessories for men and for women.
Job Purpose
To promote brand loyalty to customers in order to guarantee the quantitative and qualitative assigned objectives.
To represent the Company, ensuring the implementation of all directions received from the Retail Department and Store Manager.
Responsibilities
- BUSINESS
- To be constantly up-to-date regarding fashion trends, monitor competitors and communicate the information to the Sales Staff.
- Reflect the corporate image in terms of standing and ensure that the Staff is also aligned.
- Support the Store Manager in guaranteeing excellent customer welcome and service and in maintaining the qualitative standards required by the brand.
- CUSTOMER
- Promote customer loyalty.
- Foster a Client-centric mindset by developing and maintaining solid Client relationships.
- TEAM
- Support the Store Manager in promoting an entrepreneurial and team spirit using effective communication and ensuring efficient organization.
- Ensure professional growth and training of the staff by sharing development plans with the Store Manager.
- RETAIL
- Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising and Retail Operations teams.
- Ensure synergy and cooperation between front and back office.
- Ensure that the Store image and product care are in line with corporate standards and secure that the Staff is responsible and committed to maintain these standards.
- KNOWLEDGE AND SKILLS
- Business driven
- Leadership and team management
- Ability to motivate and persuade people
- Strong customer service mindset
- Natural ability to welcome our client
- Confident, enthusiastic and positive
- Mature and assertive
- Organized and detail oriented
- Market and product knowledge/passion
- Business/Retail Management degree or equivalent is a plus
- Interest in luxury/fashion, art and design
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence.
The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
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CHURCH'S Assistant Store Manager Jermyn Street in London employer: Church's
At Church's, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement within the luxury retail sector, ensuring that every team member can thrive while delivering unparalleled client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land CHURCH'S Assistant Store Manager Jermyn Street in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Church's, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Church's!
We think you need these skills to ace CHURCH'S Assistant Store Manager Jermyn Street in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Church's, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Church's and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Church's that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Church's
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
