At a Glance
- Tasks: Be the brand ambassador, creating memorable luxury experiences for clients.
- Company: Join a prestigious luxury fashion brand with a commitment to diversity and inclusion.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic role with excellent career progression in the luxury retail sector.
- Why this job: Engage with fashion enthusiasts and build lasting relationships in a vibrant environment.
- Qualifications: Passion for luxury fashion, strong communication skills, and a team player attitude.
The predicted salary is between 30000 - 40000 £ per year.
To be the "ambassador" who conveys and promotes the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible for maximizing the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.
Responsibilities
- Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance with the "client journey ceremony".
- Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
- Embrace and promote the Omni Channel mindset.
- Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
- Welcome and serve the customer providing an excellent in-store experience at all times.
- Be proactively engaged in cross selling with all Departments and maximise sales opportunity in order to achieve individual sales target and KPIs.
- Ensure to be up-to-date knowing fashion trends and competitors.
- Prove Brand and product knowledge.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and be attentive to prevent product thefts.
Knowledge and Skills
- Passion for selling and stores
- Curiosity and interest in luxury/fashion, art and design
- Experience of building a long-lasting relationship with clients
- Being able to work in team as well as alone
- Excellent communication and interpersonal skills
- Ambition, resilience, self-motivation, result driven and problem solving
- Passion and knowledge of the managed product category
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.
Client Advisor Church's New Bond Street employer: Church's
At Church's New Bond Street, we pride ourselves on being an exceptional employer that values diversity and inclusion, fostering a welcoming environment where every team member can thrive. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for career advancement within the luxury retail sector. Join us to be part of a passionate team dedicated to delivering extraordinary customer experiences while enjoying a supportive work culture that celebrates individuality and creativity.
