At a Glance
- Tasks: Provide top-notch reception service and support patients with their healthcare needs.
- Company: Join Churchmere Medical Group, a caring and community-focused medical practice.
- Benefits: Enjoy 6.6 weeks leave, private health insurance, and generous pension contributions.
- Other info: Dynamic role with opportunities for learning and career growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths, plus excellent communication and customer service skills.
The predicted salary is between 23970 - 25674 £ per year.
We are looking for a confident and customer‑focused Patient Services Advisor to join our team at Churchmere Medical Group.
Key Responsibilities
- Ensure an effective and efficient reception service is provided to patients and other visitors.
- Maintain and monitor the practice appointment system.
- Process personal, telephone and e‑requests for appointments.
- Contact patients to book follow‑up care appointments (including family planning and minor surgery) and forward messages from the practice.
- Answer incoming phone calls, transfer calls or address callers’ requests appropriately.
- Signpost patients to the correct service.
- Initiate contact with and respond to requests from patients, team members and external agencies.
- Clinically code data on EMIS.
- Enter new and temporary registrations and relevant patient information into records.
- Input data into patients’ healthcare records as necessary.
- Direct requests for information such as SAR, insurance/solicitor letters and DVLA forms to the administrative team.
- Manage all queries efficiently.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
- Complete opening and closing procedures.
- Support the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
- Support induction and ongoing training of new staff.
- Provide cover for administrative staff during absences.
- Action incoming emails and correspondence as necessary.
- Book and arrange minor operative appointments and send relevant information to patients.
- Collate and return information on patients registered temporarily at the practice.
- Scan patient‑related documentation and attach scanned documents to healthcare records.
- Monitor and order practice stationery supplies, including registration and prescription forms.
- Support the health promotion lead and display promotional material on notice boards and in the waiting room.
- Partake in audit as directed by the audit lead.
Qualifications
- GCSE grade A–C in English and Maths or equivalent.
- Excellent communication skills, oral and written.
- Excellent customer service skills.
Benefits
- 6.6 weeks leave inclusive of bank holidays.
- Private Health Insurance.
- A generous employer pension contribution via the NHS pension scheme.
- Access to a range of learning and development opportunities.
- Discounts at a wide range of high‑street and online retailers.
- Employee assistance programme.
- Cycle‑to‑work scheme.
The role requires excellent organisational skills, the ability to manage multiple priorities and a commitment to delivering high‑quality patient service across our sites in Ellesmere and Whitchurch.
Patient Services Advisor employer: Churchmere Medical Group
Churchmere Medical Group is an excellent employer, offering a supportive NHS environment where flexibility and adaptability are valued. With part-time hours that fit around your schedule, employees benefit from a collaborative work culture and the opportunity to make a meaningful impact on patient care in the community. The organisation prioritises employee growth and provides a structured rota, ensuring a healthy work-life balance while contributing to vital healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Get to know the company! Research Churchmere Medical Group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and patient care. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Churchmere Medical Group.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Services Advisor role. Highlight your customer service experience and any relevant qualifications, like your GCSEs in English and Maths.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Churchmere Medical Group. Mention specific responsibilities from the job description that excite you and how you can contribute.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and don’t hesitate to showcase your written communication skills throughout your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Churchmere Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Advisor. Familiarise yourself with tasks like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent patient service, be ready to share examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where you resolved issues or improved a service, as this will highlight your suitability for the position.
✨Practice Your Communication
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions about your experience and how you would handle various patient scenarios.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
