At a Glance
- Tasks: Serve delicious fish and chips while ensuring customer satisfaction and maintaining store cleanliness.
- Company: Join a family-run business passionate about sustainable fish and chips.
- Benefits: Flexible hours, staff discounts, career progression, and online training to boost your CV!
- Other info: Work in a supportive environment that values your growth and happiness.
- Why this job: Be part of a team that creates memorable experiences with every meal served.
- Qualifications: Enthusiasm for customer service and a willingness to learn; previous experience is a plus.
The predicted salary is between 8 - 12 £ per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities- To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
- Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
- Assisting Managers and Fryers to prepare food
- Supporting good food hygiene practices
- Supporting best practice for Health & Safety
- Willingness to learn and grow
- An enthusiastic approach to deliver great service and a drive for customer satisfaction
- Feel at ease to interact with customers
- Previous experience in a similar environment would be an advantage
- Opportunities for career progression
- Recognition rewards
- Online training and personal development, a great way to improve your CV!
- Staff discounts
- Flexible working options
- 28 days holiday, inclusive of bank holidays
At Churchill’s, our journey began way back in the early 1920s when Great Grandpa Harold and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through! We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities. The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable. We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips!
Team Member in Stansted Mountfitchet employer: Churchill's Stansted
At Churchill / FishnChickn, we pride ourselves on being an exceptional employer that values our team members as the heart of our family business. With a strong commitment to employee growth through online training and career progression opportunities, we foster a supportive work culture where your contributions are recognised and rewarded. Enjoy flexible working options, generous staff discounts, and the chance to be part of a sustainable operation that cares for both its people and the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member in Stansted Mountfitchet
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill and their values. Show us that you’re not just another candidate but someone who genuinely cares about our mission of serving sustainably sourced fish and chips.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of our brand, think of scenarios where you can go above and beyond for customers. We want to see your enthusiasm and how you handle different situations with a smile.
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you look tidy and presentable. It shows us that you take pride in your appearance and are ready to represent our team with professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personality and why you’d be a great fit for our family at Churchill.
We think you need these skills to ace Team Member in Stansted Mountfitchet
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let us know how much you love making customers happy! Share any experiences where you've gone above and beyond to provide great service. We want to see that enthusiasm shine through!
Highlight Your Team Spirit:As a Team Member, you'll be working closely with others, so it's important to show us that you can work well in a team. Mention any past experiences where you've collaborated with colleagues to achieve a common goal or support each other.
Keep It Clean and Professional:Just like we maintain high standards of cleanliness in our shops, your application should reflect that too! Make sure your writing is clear, free of typos, and presents you in the best light possible. A tidy application shows attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It's the easiest way for us to receive your application and ensures you get all the latest updates about your application status. Plus, it shows you're keen to join our family!
How to prepare for a job interview at Churchill's Stansted
✨Know the Company
Before your interview, take some time to learn about Churchill and their commitment to sustainability. Understanding their values and history will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Show Your Customer Service Skills
As a Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your enthusiasm and willingness to deliver great service.
✨Practice Health & Safety Knowledge
Familiarise yourself with basic health and safety practices relevant to food service. Being able to discuss how you would maintain cleanliness and food hygiene during the interview will show that you take these responsibilities seriously.
✨Be Ready for Teamwork Questions
Since you'll be working closely with others, expect questions about teamwork. Think of times when you collaborated effectively with colleagues or helped create a positive work environment. This will highlight your ability to support your teammates and contribute to a great atmosphere.
