At a Glance
- Tasks: Serve delicious fish and chips while ensuring exceptional customer experiences.
- Company: Join a family-run business passionate about sustainability and community.
- Benefits: Flexible hours, staff discounts, career progression, and online training to boost your CV!
- Other info: Be part of a caring team that values your development and happiness.
- Why this job: Become a fish and chip superhero and create memorable moments for customers.
- Qualifications: Enthusiasm for customer service and a willingness to learn; previous experience is a plus.
The predicted salary is between 8 - 12 € per hour.
We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, offering exceptional customer service by following our core values and behaviours.
Team Members are responsible at all times for the staff they are working with by ensuring each other’s safety by following the company’s health and safety procedures as laid out in their staff induction. They are mainly responsible for serving customers, maintaining standards of food quality, store cleanliness and till work. Team Members are the main face for the Company therefore must always maintain a high level of quality, service and cleanliness, taking care to ensure total customer satisfaction. The role would involve a mixture of day and evening shifts including weekends, depending on the business needs.
Main Responsibilities- To ensure we go above and beyond for our customers by ensuring they are served in a polite, professional manner
- Assembling orders for takeaway, Click & Collect and Delivery via our 'My Chippy' app
- Assisting Managers and Fryers to prepare food
- Supporting good food hygiene practices
- Supporting best practice for Health & Safety
- Willingness to learn and grow
- An enthusiastic approach to deliver great service and a drive for customer satisfaction
- Feel at ease to interact with customers
- Previous experience in a similar environment would be an advantage
- Opportunities for career progression
- Recognition rewards
- Online training and personal development, a great way to improve your CV!
- Staff discounts
- Flexible working options
- 28 days holiday, inclusive of bank holidays
At Churchill’s, our journey began way back in the early 1920s when Great Grandpa Harold and wife Dorothy painstakingly saved all the money he earned from mining and playing amateur cricket for Accrington and moved from the north to Essex to buy their first ever fish and chip shop in Romford, in 1923. Three generations of our family later, it’s safe to say we’re fish and chip super geeks through and through! We believe that nothing makes memories like fish and chips. It connects us to each other in such a special way, bringing to life moments from our childhood and beyond. We think that the buying and eating of fish and chips should be a family affair, but we don’t think this should be at the expense of the environment, people and communities. The health of the oceans and future fish stocks is very important to us as we can only thrive as a business if the seas and oceans and fish within them continue to thrive. That is why we only source fish from sustainable fishing sources and our fresh Red Tractor Approved Shropshire Chickens are barn reared. We also recycle our waste oil into Bio Diesel and our packaging is made of recycled material and or biodegradable. We are a family business that deeply cares about its people. Our business is nothing without you! We put just as much passion into your development and happiness as we do our delicious fish and chips! Join our family, and become a fish and chip superhero…
Team Member employer: Churchill
At Churchill / FishnChickn, we pride ourselves on being an exceptional employer that values our team members as much as our customers. With a strong focus on career progression, flexible working options, and a supportive work culture, we ensure that every employee feels valued and empowered to grow. Join us in a family-oriented environment where your contributions are recognised, and together we can create memorable experiences for our customers while promoting sustainability.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Churchill and their values. This will help you connect with the team and show that you're genuinely interested in being part of their fish and chip family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think about how you can make every customer's experience memorable. Role-play with a friend or family member to get comfortable with handling different situations.
✨Tip Number 3
Dress the part! When you show up for your interview, wear something smart-casual that reflects the friendly vibe of the shop. A neat appearance can make a great first impression and show that you care about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and ready to embrace the digital side of things, like using the 'My Chippy' app!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love making customers happy! Share any experiences where you've gone above and beyond to provide great service. We want to see that enthusiasm shine through!
Highlight Your Team Spirit:As a Team Member, you'll be working closely with others, so it's important to show us that you're a team player. Mention any past experiences where you've collaborated with colleagues to achieve a common goal or support each other.
Keep It Clean and Professional:Just like we maintain high standards of cleanliness in our shops, your application should reflect that too! Make sure your writing is clear, free of typos, and well-structured. A tidy application shows us you care about quality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of joining our family. It's super easy, and you'll get to see all the details about the role and our values. Let's make those fish and chip dreams come true together!
How to prepare for a job interview at Churchill
✨Know the Company
Before your interview, take some time to learn about Churchill and their commitment to sustainability. Understanding their values and history will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Show Your Customer Service Skills
As a Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your enthusiasm and willingness to create amazing experiences for guests.
✨Practice Health & Safety Knowledge
Familiarise yourself with basic health and safety practices relevant to food service. Being able to discuss these during your interview will show that you take the role seriously and are ready to contribute to a safe working environment.
✨Be Yourself and Smile!
Remember, they want to see your personality shine through! Be friendly, approachable, and don’t forget to smile. This role is all about making customers feel welcome, so showing your genuine self will go a long way in making a great impression.
