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- Tasks: Support and maintain business applications while leading system implementations.
- Company: Join a people-first company that values talent and diversity.
- Benefits: Enjoy remote work, 33 days holiday, and exclusive perks.
- Why this job: Be part of a supportive culture that celebrates innovation and social impact.
- Qualifications: Experience in IT service desk, problem-solving skills, and familiarity with project management tools required.
- Other info: Security clearance is needed for this role; adjustments can be made during recruitment.
The predicted salary is between 28800 - 48000 £ per year.
We Put People First so you can Deliver Outstanding Service. Remote, with occasional travel to regional sites.
We’re offering a fantastic opportunity for a Systems Support & Implementation Analyst to become part of our broader IT team, supporting and maintaining our business applications. In this role, you’ll not only handle ticket-based support but also lead the implementation of new system modules and assist in deploying IT solutions across both new and existing client sites.
As a Systems Support & Implementation Analyst you will be:
- Assisting with the administration and maintenance of the Group’s business software systems
- Taking full ownership of support tickets from start to finish, ensuring timely resolution, appropriate escalation when needed, and suitable closure
- Collaborating with the Client Solutions team to develop user documentation and training resources for both new functionalities and routine tasks
- Delivering implementation tasks and projects on schedule, ensuring they meet the expectations of both internal and external stakeholders
- Supporting the rollout of new modules and configurations, as well as participating in testing for application upgrades and enhancements
As a Systems Support & Implementation Analyst you will have:
- Prior experience working in an IT service desk environment
- Strong problem-solving abilities with a logical and structured approach to troubleshooting
- Hands-on experience with mobile applications
- Familiarity with service and project management tools such as ManageEngine, Freshworks, Jira, Asana, or Monday.com
- Solid knowledge and practical experience with the Microsoft Office suite
What we offer you:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion: We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments: Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help. Please note: Security clearance (DBS) is required for this role.
Systems Support & Implementation Analyst employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support & Implementation Analyst
✨Tip Number 1
Familiarise yourself with the specific tools mentioned in the job description, such as ManageEngine, Freshworks, Jira, Asana, or Monday.com. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss your logical approach to troubleshooting during any interviews.
✨Tip Number 3
Since this role involves collaboration with the Client Solutions team, think about how you can demonstrate your teamwork abilities. Prepare to share instances where you've worked effectively with others to achieve a common goal.
✨Tip Number 4
Research the company’s commitment to inclusion and employee wellbeing. Being able to articulate how you align with their values and contribute to a positive workplace culture can make a strong impression.
We think you need these skills to ace Systems Support & Implementation Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk environments and showcases your problem-solving abilities. Include specific examples of how you've handled support tickets and implemented IT solutions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your familiarity with service and project management tools, and explain how your skills align with the responsibilities outlined in the job description.
Showcase Technical Skills: In your application, emphasise your hands-on experience with mobile applications and your proficiency in the Microsoft Office suite. If you have experience with tools like ManageEngine or Jira, be sure to mention this as well.
Highlight Collaboration Experience: Since the role involves working with the Client Solutions team, include examples of past collaborations where you developed user documentation or training resources. This will demonstrate your ability to work effectively in a team setting.
How to prepare for a job interview at Churchill Services
✨Showcase Your Problem-Solving Skills
As a Systems Support & Implementation Analyst, you'll need strong problem-solving abilities. Prepare examples from your past experiences where you successfully resolved issues, demonstrating your logical and structured approach to troubleshooting.
✨Familiarise Yourself with Relevant Tools
Make sure you have a good understanding of service and project management tools like ManageEngine, Freshworks, Jira, Asana, or Monday.com. Being able to discuss your hands-on experience with these tools will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing support tickets or collaborating with teams. Think through potential scenarios and how you would approach them, focusing on your ability to deliver timely resolutions.
✨Emphasise Your Communication Skills
Since you'll be developing user documentation and training resources, it's crucial to highlight your communication skills. Be ready to discuss how you've effectively communicated complex information to different audiences in the past.
