At a Glance
- Tasks: Oversee cleaning operations for colleges, maintain client relationships, and ensure high cleaning standards.
- Company: Join a fast-growing specialist FM provider in the UK focused on educational cleaning services.
- Benefits: Enjoy 33 days holiday, company sick pay, and access to 24/7 GP services.
- Other info: Security clearance (DBS) is necessary for this role.
- Why this job: Lead a passionate team while enhancing employee wellbeing and productivity in educational environments.
- Qualifications: Strong people management skills and experience in budgeting and contract performance monitoring required.
The predicted salary is between 33000 - 35000 £ per year.
Location: South Wales
Salary: £33,000 - £35,000 per annum + company car or car allowance
We're looking for a Cleaning Account Manager to oversee cleaning and caretaking operations for a collection of colleges across South Wales, between Swansea and Newtown. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You’ll be the main point of contact for this client, helping to deliver exceptional high-level service every day. This position sits within our Educational Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.
Responsibilities
- Maintain excellent client relationships and ensure high levels of satisfaction.
- Lead and support your team to consistently deliver exceptional service.
- Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
- Organise regular meetings with clients to review contract performance and specifications.
- Ensure full compliance with Health & Safety procedures and regulations.
- Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.
Qualifications
- Strong people management skills and a passion for delivering excellent customer service.
- High attention to detail and organisation, with experience working in a client-facing environment.
- High-level communication and customer service, delivered both face-to-face and across emails.
- The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
- Experience with budgeting, financial forecasting, and contract performance monitoring.
- A good understanding of Health & Safety within the cleaning or facilities management industry.
- Management Qualification.
Benefits
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK.
- Employee Ownership - You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year
- Exclusive perks and discounts - More than 250 deals available
- Ongoing training and development - From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Account Manager in Swansea employer: Churchill Services
This role is based in South Wales, where you can be part of a rapidly expanding FM provider. The company values employee ownership and offers extensive support including mental health resources and ongoing training. Join a team committed to diversity and inclusion, ensuring everyone feels they belong.
