At a Glance
- Tasks: Lead and support a diverse cleaning team across multiple sites, ensuring high service standards.
- Company: Join Churchill, a company that values relationships and teamwork in the cleaning industry.
- Benefits: Enjoy flexible working options, 33 days holiday, and exclusive perks like discounts and wellness support.
- Other info: An Enhanced DBS is required; we support applicants needing adjustments during recruitment.
- Why this job: Be part of an inclusive culture that prioritises your growth and offers ongoing training opportunities.
- Qualifications: Strong leadership skills, knowledge of Health & Safety, and experience with commercial clients preferred.
Covering Lancashire to Cumbria (Preston to Whitehaven)
£30,000 to £32,000 per annum
We are looking for a Service Support Manager to join our team and oversee the cleaning operations of a large multi-site contract.
Reporting to the Contract Manager, you will lead and support a diverse team of cleaners and mobile staff, ensuring that cleaning standards across sites are consistently met. These sites range from daily to monthly cleans, so adaptability and good organisational skills will be important.
We re looking for someone who can use their strong people skills to guide, motivate, and develop the team while maintaining excellent service standards.
As a Service Support Manager you ll be:
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the quality of service delivery
- Managing, recruiting, and coaching local service teams
- Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
- Hold regular contract and specification review meetings with customers
- Be responsible for ensuring Health & Safety procedures and legislation is adhered to
- Looking for opportunities for continuous improvement, cost savings and account growth.
As a Service Support Manager you ll have:
- Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
- A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
- Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
- A full driving license and willingness to travel to sites as required.
At Churchill, relationships are the glue which holds us together you ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we ll provide an inclusive and empowering culture where you ll receive the training and development opportunities that allow you to grow and progress your career.
We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get:
- Employee Ownership You are part of our success!
- 33 days holiday (including bank holidays)
- Life assurance cover
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year Give back to a cause that matters to you
- Exclusive perks and discounts More than 250 deals available
- Ongoing training and development From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help
Please note: An Enhanced DBS is required for this role
Service Support Manager in Staveley employer: Churchill Services
At Churchill, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that empowers our Service Support Managers to thrive. With flexible working options, extensive training and development opportunities, and a commitment to employee wellbeing, we ensure that our team members feel valued and motivated. Join us in fostering strong client relationships while enjoying competitive benefits, including 33 days of holiday and employee ownership, all within the beautiful regions of Lancashire to Cumbria.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Manager in Staveley
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Churchill Services.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Churchill Services.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Churchill Services, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Service Support Manager in Staveley
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Churchill Services that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Churchill Services specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Churchill Services will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Churchill Services
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Churchill Services a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Churchill Services.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Churchill Services, showcasing your work ethic and the quality of your previous roles in janitorial services.
