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- Tasks: Lead and support a diverse cleaning team across multiple sites, ensuring high service standards.
- Company: Join Churchill, a company that values relationships and teamwork in the cleaning industry.
- Benefits: Enjoy flexible working options, 33 days holiday, and exclusive perks like discounts and wellness support.
- Why this job: Be part of an inclusive culture that prioritises your growth and offers ongoing training opportunities.
- Qualifications: Strong leadership skills, knowledge of Health & Safety, and experience with commercial clients preferred.
- Other info: An Enhanced DBS is required; we support applicants needing adjustments during recruitment.
Covering Lancashire to Cumbria (Preston to Whitehaven)
£30,000 to £32,000 per annum
We are looking for a Service Support Manager to join our team and oversee the cleaning operations of a large multi-site contract.
Reporting to the Contract Manager, you will lead and support a diverse team of cleaners and mobile staff, ensuring that cleaning standards across sites are consistently met. These sites range from daily to monthly cleans, so adaptability and good organisational skills will be important.
We re looking for someone who can use their strong people skills to guide, motivate, and develop the team while maintaining excellent service standards.
As a Service Support Manager you ll be:
- Maintaining strong client relationships with high levels of satisfaction
- Providing and maintaining the quality of service delivery
- Managing, recruiting, and coaching local service teams
- Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
- Hold regular contract and specification review meetings with customers
- Be responsible for ensuring Health & Safety procedures and legislation is adhered to
- Looking for opportunities for continuous improvement, cost savings and account growth.
As a Service Support Manager you ll have:
- Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
- A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
- Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
- A full driving license and willingness to travel to sites as required.
At Churchill, relationships are the glue which holds us together you ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we ll provide an inclusive and empowering culture where you ll receive the training and development opportunities that allow you to grow and progress your career.
We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here s what you ll get:
- Employee Ownership You are part of our success!
- 33 days holiday (including bank holidays)
- Life assurance cover
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year Give back to a cause that matters to you
- Exclusive perks and discounts More than 250 deals available
- Ongoing training and development From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We re happy to help
Please note: An Enhanced DBS is required for this role
Service Support Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Manager
✨Tip Number 1
Familiarise yourself with the cleaning industry standards and Health & Safety regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to maintaining high service standards.
✨Tip Number 2
Network with professionals in the cleaning and facilities management sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Service Support Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Think of specific examples that showcase your ability to adapt and manage diverse teams across multiple sites.
✨Tip Number 4
Research Churchill's company culture and values. Understanding their commitment to inclusion and employee development will allow you to align your responses during the interview, showing that you're a great fit for their team.
We think you need these skills to ace Service Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing cleaning operations and leading teams. Emphasise your leadership skills, adaptability, and any previous work with commercial clients.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed teams and maintained high service standards in previous positions.
Highlight Health & Safety Knowledge: Given the importance of Health & Safety in this role, ensure you mention any relevant qualifications or experience you have in this area. This will demonstrate your understanding of the industry's requirements.
Showcase People Skills: Since strong people skills are crucial for this position, provide examples of how you've motivated and developed teams in the past. This could include training initiatives or successful team projects.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As a Service Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your motivational techniques and how you’ve influenced stakeholders.
✨Understand Health & Safety Regulations
Familiarise yourself with health and safety systems relevant to the cleaning industry. Be ready to discuss how you ensure compliance and safety for all team members, as this is crucial for the role.
✨Highlight Your Client Relationship Management
Since maintaining strong client relationships is key, think of specific instances where you've successfully managed client expectations and satisfaction. This will show your potential employer that you can uphold their service standards.
✨Demonstrate Adaptability and Organisation
Given the diverse nature of the cleaning operations, be prepared to discuss how you manage multiple sites and adapt to varying client needs. Share examples of your organisational skills and how you prioritise tasks effectively.
