At a Glance
- Tasks: Lead and support a team to deliver top-notch cleaning services in central London.
- Company: Join one of the UK's fastest-growing specialist FM providers with a people-first culture.
- Benefits: Enjoy 33 days holiday, flexible benefits, and 250+ exclusive perks.
- Other info: Security clearance (DBS) is required for this role.
- Why this job: Make an impact through innovation while growing your career in a supportive environment.
- Qualifications: Proven leadership experience and a proactive mindset are essential.
The predicted salary is between 39000 - 52000 £ per year.
Location: London
Salary: £50,000 - £60,000 per annum depending on experience
We're looking for a collaborative and people-focused Cleaning Operations Manager to oversee a team of Account Managers and Key Account Managers and their collection of high-end, corporate contracts across London.
In this role, you'll lead and support a team of five to six Account Managers and Key Account Managers, helping them deliver excellent service while maximising contract performance. You'll take a hands‑on approach—combining site visits with strategic planning and contract budgeting—to ensure consistency, innovation, and client satisfaction across your portfolio.
You may also contribute to new business mobilisation and innovation projects across Churchill Group, sharing your operational expertise to help shape best practices across the wider team.
Responsibilities
- Lead strategic reviews with senior stakeholders through regular meetings.
- Monitor KPIs and quality metrics across contracts, identifying trends and opportunities.
- Conduct site visits to ensure compliance and service excellence.
- Oversee financial performance and identify opportunities to improve margins as well as setting budgets for the clients.
- Collaborate with operational leaders to respond to client feedback and drive improvements.
- Implement scalable processes to support sustainable growth.
Qualifications
- Proven leadership experience at senior management or director level within FM or a related sector.
- Experience managing large business portfolios with demonstrated financial growth.
- Background in acquisitions and integrations, with a focus on operational alignment.
- Strong people leadership skills, with a focus on coaching and building high-performing teams.
- Ability to drive strategic and operational improvements.
- Excellent stakeholder engagement and communication skills.
- Commercial awareness and a data-informed approach to decision‑making.
- Strong Environmental, Social and Governance experience within contracts.
What we offer you
The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
What's in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Keywords
cleaning operations managerkey account managersenior account manager
#J-18808-LjbffrOperations Manager in London employer: Churchill Services
As a Helpdesk Administrator at our Hemel Hempstead location, you'll join a dynamic team that values exceptional customer service and employee well-being. We offer a supportive work culture with opportunities for ongoing training and development, alongside generous benefits such as employee ownership, 28 days of holiday, and mental health support. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Familiarise yourself with the specific cleaning operations and standards expected in housing associations. Understanding the unique challenges and requirements of this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management industry, especially those who have experience in cleaning operations. Attend relevant events or join online forums to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've empowered your team and improved service delivery in previous roles.
✨Tip Number 4
Research Churchill Services Group and their approach to diversity, equity, and inclusion. Being able to articulate how your values align with theirs can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operations management, particularly in cleaning services or facilities management. Emphasise your leadership skills and any experience with client relationships.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams to success and improved service delivery in previous positions.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description, such as strategic planning, performance analysis, and client engagement. Use concrete examples to demonstrate these skills.
Showcase Your Values:Since the company values diversity, equity, and inclusion, include a section in your application that reflects your commitment to these principles. Share experiences where you promoted a positive and inclusive work environment.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As a Cleaning Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully coached and inspired teams in the past, focusing on specific outcomes and improvements.
✨Understand the Client Landscape
Familiarise yourself with the types of clients you’ll be working with, such as commercial, local authority, and education sectors. Be ready to discuss how your experience aligns with their needs and how you can enhance client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to adapt quickly and implement solutions, and be prepared to explain your thought process.
✨Emphasise Continuous Improvement
Highlight your proactive approach to operational efficiency and innovation. Share specific examples of how you've identified opportunities for improvement in previous roles and the positive impact those changes had.
