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- Tasks: Lead and support a team to deliver top-notch cleaning services in central London.
- Company: Join one of the UK's fastest-growing specialist FM providers with a people-first culture.
- Benefits: Enjoy 33 days holiday, flexible benefits, and 250+ exclusive perks.
- Why this job: Make an impact through innovation while growing your career in a supportive environment.
- Qualifications: Proven leadership experience and a proactive mindset are essential.
- Other info: Security clearance (DBS) is required for this role.
The predicted salary is between 39000 - 52000 £ per year.
Covering contracts in central London
£45,000 to £50,000 per annum + company car or car allowance
We\’re looking for a collaborative and people-focused Cleaning Operations Manager to oversee operations across a group of housing association contracts in central London.
In this role, you\’ll lead and support a team of three field-based Account Managers, helping them to deliver excellent service while maximising the performance of their contracts.
You\’ll take a hands-on approach – combining site visits with strategic planning – to ensure consistency, innovation, and client satisfaction across your portfolio.
In addition to your core responsibilities, you may also be involved in supporting new business mobilisation and innovation projects across Churchill Services Group, contributing your operational expertise to help shape best practices across the wider team.
What we offer you
As one of the UK\’s fastest-growing specialist FM providers, you\’ll have opportunities to grow your career as we grow our business.
Our benefits include:
- Employee ownership – share in our future success
- 33 days holiday (including bank holidays)
- Company sick pay
- Enhanced maternity and paternity pay
- Flexible benefits – including the option to purchase up to 5 additional days of holiday
- 24/7 access to GP services, plus mental health, financial, and legal support
- Life assurance cover
- Two paid volunteering days each year – from beach cleans to community work
- 250+ perks and exclusive deals and discounts
- Ongoing learning through apprenticeships, training, and development opportunities
- Recognition and awards programmes throughout the year
- A people-first culture led by our Mosaic committee and Mental Health First Aiders, who champion Wellbeing, Equity, Diversity and Inclusion
As a Cleaning Operations Manager, you\’ll be:
- Lead the operational and strategic management of cleaning services across the region, ensuring effective and efficient service delivery.
- Support and empower a team of managers, working alongside them on-site to drive service quality, client satisfaction, and contract retention.
- Analyse performance data and develop tailored operating strategies that align with business objectives and client needs.
- Oversee client relationships, ensuring consistent engagement, while also driving innovation and supporting the mobilisation of new contract wins.
- Identify and implement opportunities for continuous improvement, operational efficiency, and account growth.
As a Cleaning Operations Manager, you\’ll have:
- Proven leadership experience, with the ability to coach, support, and inspire managers to achieve excellent results.
- A proactive, solution-focused mindset, able to remain calm and adaptable in a fast-paced, high-pressure environment.
- Experience working with a range of client groups – ideally including commercial, local authority, and education sectors.
- Strong commercial acumen with a sound understanding of financial management, health and safety, and confident IT skills.
- A values-driven approach – passionate, adaptable, trustworthy, and open to innovation and continuous improvement.
Our commitment to Diversity, Equity and Inclusion
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We\’re committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We\’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Keywords:
Cleaning Operations Manager #J-18808-Ljbffr
Operations Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific cleaning operations and standards expected in housing associations. Understanding the unique challenges and requirements of this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the facilities management industry, especially those who have experience in cleaning operations. Attend relevant events or join online forums to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to provide examples of how you've empowered your team and improved service delivery in previous roles.
✨Tip Number 4
Research Churchill Services Group and their approach to diversity, equity, and inclusion. Being able to articulate how your values align with theirs can set you apart as a candidate who fits well within their culture.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in cleaning services or facilities management. Emphasise your leadership skills and any experience with client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've led teams to success and improved service delivery in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strategic planning, performance analysis, and client engagement. Use concrete examples to demonstrate these skills.
Showcase Your Values: Since the company values diversity, equity, and inclusion, include a section in your application that reflects your commitment to these principles. Share experiences where you promoted a positive and inclusive work environment.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Skills
As a Cleaning Operations Manager, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully coached and inspired teams in the past, focusing on specific outcomes and improvements.
✨Understand the Client Landscape
Familiarise yourself with the types of clients you’ll be working with, such as commercial, local authority, and education sectors. Be ready to discuss how your experience aligns with their needs and how you can enhance client relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've had to adapt quickly and implement solutions, and be prepared to explain your thought process.
✨Emphasise Continuous Improvement
Highlight your proactive approach to operational efficiency and innovation. Share specific examples of how you've identified opportunities for improvement in previous roles and the positive impact those changes had.
