At a Glance
- Tasks: Lead operations in London, managing a £25M+ portfolio and driving strategic improvements.
- Company: Dynamic company focused on growth and inclusivity in the facilities management sector.
- Benefits: Employee ownership, 33 days holiday, wellness support, and ongoing training opportunities.
- Other info: Join a diverse team committed to innovation and excellence.
- Why this job: Make a real impact in a high-level leadership role while fostering a positive workplace culture.
- Qualifications: Proven leadership in facilities management with strong financial and people management skills.
The predicted salary is between 43200 - 72000 £ per year.
As our business continues to grow and evolve, we’re now seeking a forward-thinking Operations Director to drive our London division forward. As Operations Director, you will lead the operational success of our London region, managing and growing a £25M+ portfolio. You'll be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service.
This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture.
As Operations Director you will:
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at £0M+ with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
- A structured, practical problem-solver focused on sustainable, long-term success.
What we offer you:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help.
Please note: Security clearance (DBS) is required for this role.
Operations Director employer: Churchill Services
As a Helpdesk Administrator at our Hemel Hempstead location, you'll join a dynamic team that values exceptional customer service and employee well-being. We offer a supportive work culture with opportunities for ongoing training and development, alongside generous benefits such as employee ownership, 28 days of holiday, and mental health support. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. This will help you tailor your answers and show that you’re genuinely interested in driving their London division forward. Plus, it’ll give you some great talking points!
✨Tip Number 3
Don’t just wait for job postings—be proactive! If you see a company you admire, reach out directly through our website. Express your interest in potential Operations Director roles and share how your experience aligns with their goals.
✨Tip Number 4
Showcase your leadership skills during interviews by sharing specific examples of how you've driven operational success in the past. Highlight your ability to manage large portfolios and improve service quality—this is what will set you apart as a candidate!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Director role. Highlight your leadership experience in the facilities management sector and any relevant financial achievements. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven operational success and improved service quality in previous positions. Let us know what makes you tick!
Showcase Your People Skills:As an Operations Director, people leadership is key. In your application, emphasise your coaching and mentoring experiences. We love seeing how you've built high-performing teams and fostered an inclusive culture in your past roles.
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Churchill Services
✨Know Your Numbers
As an Operations Director, you'll be expected to manage a significant portfolio. Brush up on your financial metrics and KPIs relevant to the role. Be ready to discuss how you've driven financial growth in previous positions and how you plan to do the same here.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples of how you've coached and mentored teams in the past. Think about specific situations where your leadership made a difference, and be ready to share these stories during the interview.
✨Be Strategic and Data-Driven
The company is looking for someone who excels in strategic decision-making. Familiarise yourself with the latest trends in facilities management and come prepared with ideas on how to drive operational efficiencies. Use data to back up your suggestions and demonstrate your analytical skills.
✨Engage with Stakeholders
Stakeholder management is key in this role. Think about how you've successfully collaborated with senior stakeholders in the past. Prepare to discuss your communication strategies and how you ensure alignment across teams, especially when addressing client feedback or resolving issues.
