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- Tasks: Lead our London division, driving strategic decisions and operational excellence.
- Company: Join a growing company that values talent and fosters an inclusive culture.
- Benefits: Enjoy 33 days holiday, employee ownership, and exclusive perks.
- Why this job: Shape business performance while mentoring teams in a supportive environment.
- Qualifications: Proven leadership in facilities management with strong financial acumen required.
- Other info: Security clearance (DBS) is necessary for this role.
The predicted salary is between 72000 - 108000 £ per year.
We are growing, and with internal progression creating new opportunities, we are looking for an Operations Director to drive our London division forward. This is an exciting leadership role for someone who thrives on strategic decision-making, people leadership, and operational excellence.
As Operations Director , you will play a key role in shaping business performance, financial oversight, and operational strategies, ensuring we continue to deliver outstanding service while fostering an inclusive, high-performing culture.
As Operations Director you’ll be:
- Engaging with senior stakeholders through regular monthly and quarterly meetings.
- Reviewing key performance metrics (KPIs and QA scores) across all contracts to ensure continuous improvement.
- Conducting site visits as needed to assess quality, compliance, and operational standards.
- Overseeing financial performance, ensuring profitability across all contracts and identifying areas for improvement.
- Supporting the operational management team in responding to client feedback, ensuring timely and effective resolutions.
As Operations Director you’ll have:
- Proven leadership experience at a senior management or director level in a facilities management (FM) environment.
- Experience managing business portfolios of £20M+ and delivering financial growth.
- Expertise in acquisitions and integrations, ensuring smooth transitions and business alignment.
- Strong people management skills, with experience leading teams in a sales-oriented business.
- A track record of driving business performance growth through strategic and operational excellence.
- Exceptional communication skills, ensuring transparency with clients and internal teams.
- Confidence in coaching, mentoring, and developing teams, fostering a collaborative and supportive culture.
- Strong commercial awareness, with the ability to analyse data, identify challenges, and propose effective solutions.
- A practical and structured approach to problem-solving, ensuring efficiency and long-term success.
What’s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Keywords:
Operations Director, Regional Director #J-18808-Ljbffr
Operations Director employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Familiarize yourself with the key performance metrics (KPIs) relevant to the role. Understanding how these metrics impact operational excellence will help you engage effectively with senior stakeholders during meetings.
✨Tip Number 2
Highlight your experience in managing large business portfolios, especially those exceeding £20M. Be prepared to discuss specific examples of how you've driven financial growth and improved profitability in previous roles.
✨Tip Number 3
Showcase your leadership style and people management skills. Prepare to share instances where you've successfully coached and developed teams, fostering a collaborative culture that aligns with our values.
✨Tip Number 4
Demonstrate your commercial awareness by discussing how you've analyzed data to identify challenges and propose effective solutions. This will illustrate your practical approach to problem-solving, which is crucial for this role.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in facilities management, particularly any roles where you've managed large business portfolios. Use specific metrics to demonstrate your success in driving financial growth.
Craft a Compelling Cover Letter: In your cover letter, emphasize your strategic decision-making skills and your ability to foster a high-performing culture. Mention specific examples of how you've engaged with senior stakeholders and improved operational standards in previous roles.
Highlight Relevant Experience: Clearly outline your experience with acquisitions and integrations, as well as your track record in coaching and mentoring teams. This will show that you have the necessary skills to support the operational management team effectively.
Showcase Communication Skills: Since exceptional communication is key for this role, provide examples of how you've ensured transparency with clients and internal teams. This could include instances where you've successfully resolved client feedback or led important meetings.
How to prepare for a job interview at Churchill Services
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully managed teams and drove operational excellence, especially in a facilities management environment.
✨Demonstrate Financial Acumen
Since the role involves overseeing financial performance, come equipped with examples of how you've managed business portfolios of £20M+ and delivered financial growth. Be ready to discuss your approach to profitability and identifying areas for improvement.
✨Engage with Strategic Decision-Making
Prepare to talk about your experience in strategic decision-making. Discuss how you've engaged with senior stakeholders and the impact of your decisions on business performance and operational strategies.
✨Emphasize Communication Skills
Exceptional communication is key for this role. Be ready to provide examples of how you've ensured transparency with clients and internal teams, and how you've effectively coached and mentored your team members.
