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- Tasks: Lead operational success and drive growth for our London division.
- Company: Dynamic company focused on innovation and inclusivity.
- Benefits: Employee ownership, 33 days holiday, wellness support, and exclusive discounts.
- Why this job: Make a real impact in a high-level leadership role with growth opportunities.
- Qualifications: Proven leadership in facilities management and strong people skills.
- Other info: Join a diverse team committed to creating a culture of respect and opportunity.
The predicted salary is between 72000 - 108000 £ per year.
As our business continues to grow and evolve, we’re now seeking a forward-thinking Operations Director to drive our London division forward. You will lead the operational success of our London region, managing and growing a £25M portfolio. You will be working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service. This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture.
As Operations Director you will:
- Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
- Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
- Conduct site visits to ensure compliance, service quality, and alignment with company standards.
- Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
- Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
- Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
- Proven leadership experience at senior management or director level within the facilities management (FM) sector.
- A history of managing business portfolios valued at £0M with demonstrated financial growth.
- Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
- Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
- Demonstrated ability to drive business improvement through operational and strategic initiatives.
- Excellent stakeholder management and communication skills, both internally and externally.
- Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
- A structured, practical problem-solver focused on sustainable, long-term success.
What we offer you:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help… Please note: Security clearance (DBS) is required for this role.
Operations Director in London employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This will help you tailor your answers and show that you're genuinely interested in driving their success.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've driven operational success or improved service quality. Being able to articulate these experiences clearly will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Operations Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your leadership experience in the facilities management sector and any relevant financial achievements. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic decision-making skills and how you've driven business improvement in previous roles. Let us know why you're excited about joining StudySmarter!
Showcase Your People Skills: As a key part of this role, strong people leadership is essential. Share examples of how you've coached and built high-performing teams. We love to see how you foster an inclusive culture and drive engagement!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team!
How to prepare for a job interview at Churchill Services
✨Know Your Numbers
As an Operations Director, you'll be expected to manage a significant portfolio. Brush up on your financial metrics and KPIs relevant to the role. Be ready to discuss how you've driven profitability and improved margins in past positions.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare examples of how you've coached and mentored teams to success. Highlight your approach to building high-performing teams and fostering an inclusive culture.
✨Prepare for Strategic Discussions
You'll be leading strategic reviews with senior stakeholders. Familiarise yourself with the company's current strategies and think about how you can contribute to their evolution. Have a few ideas ready to share that demonstrate your strategic thinking.
✨Demonstrate Problem-Solving Skills
The role demands a structured, practical problem-solver. Think of specific challenges you've faced in previous roles and how you addressed them. Be prepared to discuss your data-driven approach to identifying issues and implementing solutions.
