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- Tasks: Lead a team to ensure top-notch cleaning standards in corporate buildings.
- Company: Join one of the UK's fastest-growing specialist FM providers.
- Benefits: Enjoy 33 days holiday, remote GP access, and exclusive discounts.
- Why this job: Make a real impact on workplace environments and employee well-being.
- Qualifications: Strong people skills and experience in client-facing roles preferred.
- Other info: Diversity and inclusion are at our core; we support all candidates.
We are looking for a Cleaning Key Account Manager to oversee a portfolio of large corporate buildings in London. The role of Cleaning Key Account Manager would suit a people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved. You will be the main point of contact for the client and help deliver exceptional service every day. This position sits within our Portfolio division, a specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee well-being, productivity, and brand perception.
What we offer:
- Employee-owned, meaning you benefit from our shared success
- 24/7 access to an online GP, plus wellbeing, mental health, financial and legal support
- 33 days holiday
- Maternity and Paternity pay
- Two paid volunteering days a year to support your local community or causes that matter to you
- Hundreds of exclusive discounts and perks through our employee portal
- Training and development programmes, including apprenticeships, to support your career goals
- A dedicated Diversity & Inclusion committee (Mosaic) and Mental Health First Aiders championing wellbeing across the business
- Ongoing recognition and annual awards to celebrate the great work you do
As Cleaning Key Account Manager, you will be:
- Maintaining excellent client relationships and ensuring high levels of satisfaction
- Leading and supporting your team to deliver exceptional service consistently
- Carrying out audits, preparing reports, and delivering projects in collaboration with the Regional Director
- Organising regular meetings with clients to review contract performance and specifications
- Ensuring full compliance with Health & Safety procedures and regulations
- Continuously looking for opportunities to improve services, drive efficiencies, and add value for clients
As Cleaning Key Account Manager, you will have:
- Strong people management skills and a passion for delivering excellent customer service
- Experience working in a client-facing environment
- Effective communication and leadership skills
- The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels
- Experience with budgeting, financial forecasting, and contract performance monitoring
- A good understanding of Health & Safety within the cleaning or facilities management industry
- Previous experience working with commercial clients (preferred but not essential)
Our commitment to Diversity, Equity and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest network. We are committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable adjustments: Please let us know if there are any adjustments we can make to support you during our recruitment process. We are happy to help. Please note that security clearance (DBS) and credit check is required for this role.
Key Account Manager employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the cleaning and facilities management industry. Understanding the latest trends, technologies, and best practices will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or join online forums where you can connect with current Key Account Managers or those in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships. Think of specific examples where you've successfully maintained or improved client satisfaction, as this is crucial for the role of a Key Account Manager.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Highlighting your ability to inspire and manage people will resonate well with the hiring team, as they are looking for a people-focused leader.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management, client relations, and the cleaning or facilities management industry. Use specific examples that demonstrate your ability to lead teams and maintain high standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your commitment to maintaining strong client relationships. Mention any relevant achievements that showcase your leadership skills and ability to drive efficiencies.
Highlight Relevant Skills: Emphasise your effective communication and leadership skills, as well as your experience with budgeting and contract performance monitoring. These are key attributes for the Cleaning Key Account Manager role.
Showcase Your Understanding of Health & Safety: Since compliance with Health & Safety procedures is crucial for this position, include any relevant training or experience you have in this area. This will demonstrate your readiness to uphold safety standards in the workplace.
How to prepare for a job interview at Churchill Services
✨Showcase Your People Management Skills
As a Cleaning Key Account Manager, your ability to lead and motivate teams is crucial. Be prepared to share specific examples of how you've successfully managed teams in the past, highlighting your leadership style and how it contributed to achieving high standards.
✨Demonstrate Client Relationship Building
This role requires maintaining excellent client relationships. Discuss your experience in managing client expectations and how you’ve built strong partnerships. Use anecdotes that illustrate your communication skills and ability to resolve conflicts.
✨Highlight Your Understanding of Health & Safety
Given the importance of compliance in this role, be ready to talk about your knowledge of Health & Safety regulations within the cleaning or facilities management industry. Mention any relevant certifications or training you've completed.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you had to improve service delivery or manage a crisis, focusing on the steps you took and the outcomes achieved.
