At a Glance
- Tasks: Lead cleaning operations for a major rail contract and inspire your team.
- Company: Join Churchill, a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy 33 days leave, employee ownership, and extensive perks.
- Other info: Opportunities for training, development, and community volunteering await you.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Strong leadership skills and experience in financial management are essential.
The predicted salary is between 36000 - 54000 £ per year.
Location
Central London
Salary
£40,000 - £45,000 per annum (depending on experience)
About the Role
We're looking for a Cleaning Key Account Manager to oversee cleaning operations for a global law firm in Central London. This role is ideal for an organised, people‑focused leader who is passionate about motivating teams, building strong relationships, and ensuring high‑specification cleaning standards are consistently achieved.
You’ll be the main point of contact for this client, helping to deliver exceptional high‑level service every day.
This position sits within our London Portfolio Division, with our specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.
Key Account Manager – Responsibilities
- Maintain excellent client relationships and ensure high levels of satisfaction.
- Lead and support your team to consistently deliver exceptional service.
- Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
- Organise regular meetings with clients to review contract performance and specifications.
- Ensure full compliance with Health & Safety procedures and regulations.
- Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.
Key Account Manager – Qualifications
- Strong people management skills and a passion for delivering excellent customer service.
- High attention to detail and organisation, with experience working in a client‑facing environment.
- High‑level communication and customer service, delivered both face‑to‑face and across emails.
- The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
- Experience with budgeting, financial forecasting, and contract performance monitoring.
- A good understanding of Health & Safety within the cleaning or facilities management industry.
What We Offer
The opportunity to be part of one of the fastest‑growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.
Benefits
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal‑opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Key Account Manager employer: Churchill Services
At Churchill, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters leadership and innovation. As a Key Account Manager, you'll enjoy competitive benefits including employee ownership, generous leave, and comprehensive support for your wellbeing, all while working in the vibrant locations of Cambridge, London, and Gatwick. With a strong commitment to diversity, equity, and inclusion, we provide ample opportunities for professional growth and development, ensuring you can thrive in your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning and transport sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client satisfaction and service delivery. This way, you can showcase how your leadership style aligns with their goals during the interview.
✨Tip Number 3
Show off your achievements! When discussing your experience, highlight specific examples of how you've improved service delivery or client relationships in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Key Account Manager role. Highlight your leadership abilities and any experience with client relationships, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for the cleaning industry and how you can drive continuous improvement. Don’t forget to mention why you want to join our team at StudySmarter!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage teams and improve service delivery. Numbers and results speak volumes, so let us see what you've accomplished!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Churchill Services
✨Know Your Client
Before the interview, research the company’s key clients and their expectations. Understanding their needs will help you demonstrate how you can maintain strong client relationships and ensure high levels of satisfaction.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and motivational abilities. Think about times when you've successfully led a team or improved service delivery. This will show them you have what it takes to inspire and manage a dedicated team.
✨Be Ready for Financial Discussions
Brush up on your financial forecasting and budgeting skills. Be prepared to discuss how you’ve managed budgets in the past and how you can contribute to cost savings and account growth in this role.
✨Health & Safety Knowledge is Key
Familiarise yourself with Health and Safety systems relevant to the cleaning industry. Be ready to discuss how you would ensure compliance and safety across all locations, as this is crucial for the role.
