At a Glance
- Tasks: Lead a team to deliver top-notch cleaning services across Surrey, Kent, and Sussex.
- Company: Join a fast-growing specialist FM provider in the UK.
- Benefits: Enjoy 33 days holiday, employee ownership, and ongoing training opportunities.
- Other info: Inclusive workplace with a commitment to diversity and employee wellbeing.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Proven leadership skills and experience in managing cleaning contracts.
Based across Surrey, Kent and Sussex, we’re looking for an experienced Cleaning Account Manager to join our growing Make Ready Division, overseeing a large emergency services contract across the region. In this dynamic and fast-paced role, you’ll lead and inspire a team of cleaning operatives to deliver exceptional service standards across 2 locations. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.
As a Cleaning Account Manager, you will:
- Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
- Oversee and uphold the quality of service delivery across all sites.
- Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
- Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
- Lead contract and specification review meetings with clients to ensure ongoing alignment.
- Ensure full compliance with Health & Safety procedures and legislation.
- Identify opportunities for continuous improvement, cost efficiencies, and account growth.
As a Cleaning Account Manager, you will have:
- Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
- Experience in financial forecasting, budgeting, and performance analysis.
- A solid understanding of Health & Safety systems within the cleaning industry.
- Previous experience managing commercial cleaning contracts or working with corporate clients.
This is an excellent opportunity for a driven professional who takes pride in maintaining high standards and delivering outstanding results. If you’re ready to take the next step in your cleaning management career, we’d love to hear from you.
What we offer you:
- Employee Ownership – You are part of our success!
- 33 days holiday (including bank holidays)
- Company sick pay
- Maternity and paternity leave support
- Life assurance cover
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year – Give back to a cause that matters to you
- Exclusive perks and discounts – More than 250 deals available
- Ongoing training and development – From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security clearance (DBS) is required for this role.
Locations
Cleaning Account Manager in Kent, Oldbury employer: Churchill Services
Contact Detail:
Churchill Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Account Manager in Kent, Oldbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Cleaning Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand their mission and how your experience aligns with their goals. Tailor your answers to highlight your leadership and client relationship skills, as these are key for this role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience managing cleaning teams and ensuring high service standards. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you on board!
We think you need these skills to ace Cleaning Account Manager in Kent, Oldbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cleaning Account Manager role. Highlight your leadership experience and any relevant cleaning contract management skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your experience can help us deliver exceptional service standards. Keep it engaging and personal!
Showcase Your Achievements: When detailing your experience, don’t just list your duties. Instead, showcase your achievements and the impact you’ve made in previous roles. Numbers and specific examples can really make your application stand out to us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Churchill Services
✨Know Your Stuff
Before the interview, make sure you understand the cleaning industry inside out. Brush up on Health & Safety regulations and be ready to discuss how you've managed cleaning contracts in the past. This will show that you're not just a good fit for the role, but that you’re genuinely passionate about the industry.
✨Showcase Your Leadership Skills
As a Cleaning Account Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've motivated teams in previous roles. Think about specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and leadership style.
✨Build Client Relationships
Be ready to talk about your experience with client management. Share stories that highlight your ability to build strong relationships and ensure client satisfaction. This could include how you’ve handled difficult clients or turned around a challenging situation, which will show your potential employer that you can maintain high service standards.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the company’s growth plans, team dynamics, or how they measure success in this role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.